Abstract
This chapter focuses on the development of quantitative measurement methods to support management policies and practices that drive the growth and development of intangible assets. The central proposition is that a valid measurement program will promote increased productivity through better workflow and accountability. The chapter pays particular attention to the role that human capital and knowledge management data play in that picture. Growing an organization’s intangible asset base necessitates resource allocation and the optimization of multiple asset categories along with a sound design and execution of specific management policies and practices. These requirements necessitate a clearly defined measurement method and model that is subscribed to by all parties.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Donath, J., K. Karahalios, and F. Viegas, “Visualizing Conversation,” Proceedings of the Hawaii International Conference on System Science, 1999, 32.
Economist Newspaper Group, “A Price on the Priceless,” The Economist, June 12, 1999, 61.
Itami, H., Mobilizing Invisible Assets, Cambridge, MA: Harvard University Press, 1987.
Kollock, P. and M. A. Smith, “Managing the Virtual Common: Cooperation and Conflict in Computer Communities,” Computer-Mediated Communications, S. Herring (ed.), Amsterdam: John Benjamins, 1996.
Laing, J.R, “The New Math: Why an Accounting Guru Wants to Shake Up Some Basic Tenets of His Profession,” Barron’s, November 20, 2000.
Netscan Web site, 2002, http://www.netscan.research.microsoft.com
Polanyi, M., Personal Knowledge, Towards a Post Critical Epistemology, Chicago: University of Chicago Press, 1974.
Rasumus, D., “Key Trends for 2001: Information and Knowledge Management, Planning Assumptions,” RPA-122000–00007 Giga Information Group, 2000, URL=http://www.gigaWeb.com .
Smith, M.A. and A.T. Fiore, “Visualization Components for Persistent Conversations,” Proceedings of ACM Conference on Computer-Human Interaction, Seattle, March, 2001.
Smith, M. A., S.D. Farnham, and S.M. Drucker, “The Social Life of Small Graphical Chat Spaces,” ACM Conference on Computer-Human Interaction, The Hague, March, 2000.
Sveiby, K.E., The New Organizational Wealth: Managing and Measuring Knowledge-based Assets, San Francisco: Barrett-Koehler Publishers, 1997.
Sveiby, K.E, “Measuring Intangibles and Intellectual Capital–An Emerging First Standard,” URL=http://www.sveiby.com.au/EmergingStandard.html,August, 1998.
Sveiby, K.E, K.E., “A Knowledge-Based Theory of the Firm to Guide Strategy Formulation,” ANZAM Conference, Macquarie University, Sydney, 2000, URL=http://www.sveiby.com.au/Knowledgetheoryoffirm.htm ,2000.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2004 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Conway, S. (2004). Valuing Knowledge Management Behaviors: Linking KM Behaviors to Strategic Performance Measures. In: Holsapple, C.W. (eds) Handbook on Knowledge Management 1. International Handbooks on Information Systems, vol 1. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-24746-3_24
Download citation
DOI: https://doi.org/10.1007/978-3-540-24746-3_24
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-20005-5
Online ISBN: 978-3-540-24746-3
eBook Packages: Springer Book Archive