Abstract
This chapter seeks to establish the conceptual basis for an innovative instrument of corporate knowledge management: the knowledge map. It begins by briefly outlining the rationale for knowledge mapping, i.e., providing a common context to access expertise and experience in large companies. It then conceptualizes five types of knowledge maps that can be used in managing organizational knowledge. They are knowledge-sources, -assets, -structures, -applications, and -development maps. In order to illustrate these five types of maps, a series of examples is presented (from a multimedia agency, a consulting group, a market research firm, and a medium-sized services company) and the advantages and disadvantages of the knowledge mapping technique for knowledge management are discussed. The chapter concludes with a series of quality criteria for knowledge maps and proposes a five step procedure to implement knowledge maps in a corporate intranet.
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© 2004 Springer-Verlag Berlin Heidelberg
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Eppler, M.J. (2004). Making Knowledge Visible through Knowledge Maps: Concepts, Elements, Cases. In: Holsapple, C.W. (eds) Handbook on Knowledge Management 1. International Handbooks on Information Systems, vol 1. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-24746-3_10
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DOI: https://doi.org/10.1007/978-3-540-24746-3_10
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-20005-5
Online ISBN: 978-3-540-24746-3
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