Abstract
This paper presents the findings on a study that evaluates the usability of political Web sites in Malaysia by using the benchmarking approach. The outcome of the study indicates that the step-by-step processes proposed by the approach, despite some weaknesses, were very useful, easily followed, and executed. The result of the benchmarking shows that the overall level of usability for the selected Web sites was low and thus need some immediate attention. Although these Web sites performed well in the areas of screen appearance, consistency, accessibility, and navigation, they suffered some usability problems in other aspects including media use, interactivity, and most importantly content.
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Shahizan, H., Norshuhada, S. (2003). Assessing the Usability of Political Web Sites in Malaysia: A Benchmarking Approach. In: Sembok, T.M.T., Zaman, H.B., Chen, H., Urs, S.R., Myaeng, SH. (eds) Digital Libraries: Technology and Management of Indigenous Knowledge for Global Access. ICADL 2003. Lecture Notes in Computer Science, vol 2911. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-24594-0_47
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DOI: https://doi.org/10.1007/978-3-540-24594-0_47
Publisher Name: Springer, Berlin, Heidelberg
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