Abstract
The Yankee Group researches the growth of call centers. Will it continue? What is the future of call centers? And what about the development of Web-based call centers? These questions will all be answered in this Yankee Group survey.
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© 2000 The Yankee Group
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The Yankee Group. (2000). The Users Speak: Trends in Call Centers and Web-Based Customer Care. In: Customer Relationship Management. HOTT Guide. Vieweg+Teubner Verlag, Wiesbaden. https://doi.org/10.1007/978-3-322-84961-8_33
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DOI: https://doi.org/10.1007/978-3-322-84961-8_33
Publisher Name: Vieweg+Teubner Verlag, Wiesbaden
Print ISBN: 978-3-322-84963-2
Online ISBN: 978-3-322-84961-8
eBook Packages: Springer Book Archive