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Building Quality into Client-Consultancy Relationships

Lessons from Service Quality Management

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Abstract

The engagement of a pubhc relations consultancy can bring substantial benefits to client organisations. Typical reasons for their employment are to supplement in house teams when work loads are high or when a particular specialist expertise is required, to obtain independent advice, or to undertake ongoing or specific projects when there is no in-house team.

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Authors

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Juliana Raupp Joachim Klewes

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© 2004 VS Verlag für Sozialwissenschaften/GWV Fachverlage GmbH, Wiesbaden

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Gregory, A., Sheard, MP. (2004). Building Quality into Client-Consultancy Relationships. In: Raupp, J., Klewes, J. (eds) Quo vadis Public Relations?. VS Verlag für Sozialwissenschaften. https://doi.org/10.1007/978-3-322-83381-5_12

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  • DOI: https://doi.org/10.1007/978-3-322-83381-5_12

  • Publisher Name: VS Verlag für Sozialwissenschaften

  • Print ISBN: 978-3-531-14034-6

  • Online ISBN: 978-3-322-83381-5

  • eBook Packages: Springer Book Archive

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