Excellence in Retail Banking — Spitzenleistungen in fünf Kernfähigkeiten erforderlich

Summary

The unprecedented pace of change in Retail Banking today makes the holistic, strategic management of the business vital for success. “Me too” along with a concept here and there will no longer satisfy the increasing demand for professionalism over the next decade — as experience in other countries dramatically shows. With their concept of „Excellence in Retail Banking“, the authors present five core competencies that a bank — whether in Europe or the U.S. — has to master to be a top player in the retail business of the future. They also assess the strengths and weaknesses of European (particularly German) banks against international standards. The concept, illustrated with examples taken from the world’s leading financial service providers, reflects the findings of an internal research project conducted by McKinsey & Company, Inc.