Abstract
The retail financial services industry, comprising all companies fulfilling customer needs for financial services, is undergoing a major transformation phase initiated by a number of different change factors. The deregulation of the industry, particularly the insurance industry, the capital market crisis and the increased competition of new market entrants (often from other industries) have weakened the competitive position of some financial services companies.
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© 2004 Deutscher Universitäts-Verlag/GWV Fachverlage GmbH, Wiesbaden
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Dahmen, P. (2004). Conclusion. In: Multi-Channel Strategies for Retail Financial Services. Deutscher Universitätsverlag. https://doi.org/10.1007/978-3-322-81828-7_4
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DOI: https://doi.org/10.1007/978-3-322-81828-7_4
Publisher Name: Deutscher Universitätsverlag
Print ISBN: 978-3-8244-8191-0
Online ISBN: 978-3-322-81828-7
eBook Packages: Springer Book Archive