The Learning Through Listening Project
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At the time of the project, the Omega foundation provides residential care in 13 centers for people with physical and sensory disabilities. It was founded in 1963 as a foundation and has currently about 300 places in its centers with a total number of staff of around 400. Each regional health authority in which a local Omega Center is located funds the service provision. Local managers of the centers report directly to the CEO who is supported by a Head Office team that covers central function such as strategy and organization development, service user development, human resource management and training, financials and administration amongst others. The Board of Trustees in which voluntary members from the wider community as well as service users and staff are represented has the accountability for ensuring a quality service delivery as well as the strategic development of the foundation (Omega Foundation, 1999a).
KeywordsService User Service Provision Chief Executive Officer Regional Health Authority Appreciative Inquiry
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