Abstract
Medical doctors’ behaviour, including communication patterns, proves to be the most important set of variables affecting trust in the patient–doctor relationship. Therefore, the aim of the chapter is empirical verification of the relationship between doctor’s communication and trust in doctors in the dimension of competence, benevolence and integrity. The research assumptions have been verified based on CATI, conducted on representative sample of Polish patients. The empirical findings support the hypothesis that there is a correlation between quality of communication and trust in all of the identified dimensions of patient–doctor relationship. The most prominent impact of the communication has been revealed in the dimension of benevolence.
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Rudawska, I., Krot, K. (2018). The Relationship Between Doctors’ Communication and Trust in Doctor: Some Behavioural Data. In: Nermend, K., Łatuszyńska, M. (eds) Problems, Methods and Tools in Experimental and Behavioral Economics. CMEE 2017. Springer Proceedings in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-319-99187-0_14
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