Skip to main content

The Integration of QM and CI Methodologies with MSs

  • Chapter
  • First Online:
  • 1498 Accesses

Abstract

For organizations to be successful, the use of well-structured MSs , QM and methodologies for CI such as LSS is all essential. In many industries, various MSs and CI methodologies are separately implemented, either formally or informally. The effective integration of MSs with QM and CI interventions ensures the strategic alignment of all activities and provides an industry with a competitive advantage. There is a genuine need for more research in these areas. Recently, different MSs have gained more attention as they form a critical infrastructure for improving and controlling the different operation areas of any organization. Classically, CI methodologies are implemented without being properly integrated with MSs. This is one of the main reasons why lots of implementation efforts of CI methodologies fail. Thus, the need and benefits for formulating and modeling such an integration of QM and CI methodologies with a proposed comprehensive MS are discussed in this chapter.

This is a preview of subscription content, log in via an institution.

Buying options

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   139.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD   109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

Notes

  1. 1.

    This chapter is mainly prepared based on our published work: Salah, S., Carretero, J. A., and Rahim, A. (2010) The integration of quality management and continuous improvement methodologies with management systems. Int. J. Productivity and Quality Management, Vol. 6, No. 3, pp. 269–288.

References

  • Amer, Y., Luong, L., Lee, S.-H., Wang, W. Y. C., Ashraf, M. A. & Qureshi, Z. (2007). Implementing design for Six Sigma to supply chain design. In Proceedings of the IEEE IEEM, pp. 1517–1521.

    Google Scholar 

  • Anderson, R., Eriksson, H., & Torstensson, H. (2006). Similarities and differences between TQM, six sigma and lean. The TQM Magazine, 18(3), 282–296.

    Article  Google Scholar 

  • Antony, J. (2004). Some pros and cons of six sigma: An academic perspective. The TQM Magazine, 16(4), 303–306.

    Article  Google Scholar 

  • Antony, J. (2006). Six sigma for service processes. Business Process Management Journal, 12(2), 234–248.

    Article  Google Scholar 

  • Basu, R. (2004). Six-sigma to operational excellence: role of tools and techniques. International Journal of Six Sigma and Competitive Advantage, 1(1), 44–64.

    Article  MathSciNet  Google Scholar 

  • Bendell, T. (2006). A review and comparison of six sigma and the lean organizations’. The TQM Magazine, 18(3), 255–262.

    Article  Google Scholar 

  • Bevilacqua, M., Ciarapica, F. E., Giacchetta, G., & Marchetti, B. (2011). Overview on the application of ISO/TS 16949:2009, in a worldwide leader company in the production of stainless steel tubes for automotive exhaust systems. International Journal of Productivity and Quality Management, 7(4), 410–439.

    Article  Google Scholar 

  • Bhasin, S., & Burcher, P. (2006). Lean viewed as a philosophy. Journal of Manufacturing Technology Management, 17(1), 56–72.

    Article  Google Scholar 

  • Bhuiyan, N., & Baghel, A. (2005). An overview of continuous improvement: From the past to the present. Management Decision, 43(5), 761–771.

    Article  Google Scholar 

  • Castle, J. A. (1996). An integrated model in quality management, positioning TQM, BPR and ISO 9000. The TQM Magazine, 8(5), 7–13.

    Article  Google Scholar 

  • Chapman, R. L., & Hyland, P. W. (1997). Continuous improvement Strategies across selected Australian manufacturing sectors. Benchmarking for Quality Management and Technology, 4(3), 175–188.

    Article  Google Scholar 

  • Charan, R., & Colvin, G. (1999). Why CEO’s Fail. Fortune Magazine, June, pp. 69–78.

    Google Scholar 

  • Chiarini, A. (2013a). Building a Six Sigma model for the Italian public healthcare sector using grounded theory. International Journal of Services and Operations Management, 14(4), 491–508.

    Article  Google Scholar 

  • Chiarini, A. (2013b). Relationships between total quality management and six sigma inside European manufacturing companies: A dedicated survey. International Journal of Productivity and Quality Management, 11(2), 179–194.

    Article  Google Scholar 

  • Chiarini, A., and Cherrafi, A. (2017) Case studies from Italy. In Proceedings of the 20th Excellence in Services International Conference, University of Verona, Italy, September 7th and 8th, pp. 177–182.

    Google Scholar 

  • Crump, B. (2008). How can we make improvement happen? Clinical Governance: An International Journal, 13(1), 43–50.

    Article  Google Scholar 

  • Daft, R. L., & Macintosh, N. B. (1984). The nature and use of formal control systems for management control and strategy implementation. Journal of Management, 10(1), 43–66.

    Article  Google Scholar 

  • Dahlgaard, J. J., & Dahlgaard-Park, S. M. (2006). Lean production, six sigma, TQM and company culture. The TQM Magazine, 18(3), 263–281.

    Article  Google Scholar 

  • Devane, T. (2004). Integrating lean six sigma and high performance organizations. San Francisco, CA: Pfeiffer/A Wiley Imprint.

    Google Scholar 

  • Dyason, M. D., & Kaye, M. M. (1995) Is there life after total quality management? (II). Quality World, January.

    Google Scholar 

  • Erceg, A., Dotlic, P., & Mikus, M. (2018). The 20 keys methodology—continuous improvement for organizational efficiency. Studia Universitatis Babes-Bolyai Oeconomica, 63(1), 20–36.

    Article  Google Scholar 

  • Evans, J. R., & Lindsay, W. M. (2002). The management and control of quality. Cincinnati, OH: South-Western, a division of Thomson Learning.

    Google Scholar 

  • George, M. L. (2002). Lean six sigma, combining six sigma quality with lean speed. New York, NY: The McGraw-Hill Companies Inc.

    Google Scholar 

  • Gundogan, M., Groves, G., & Kay, J. M. (1996). Total quality management: A way towards total integration. Total Quality Management, 7(4), 379–384.

    Article  Google Scholar 

  • Harrington, H. J. (1995). The new model for improvement- total improvement management. Business Process Re-engineering and Management J, 1(1), 31–41.

    Article  Google Scholar 

  • Hilton, R. J., & Sohal, A. (2012). A conceptual model for the successful deployment of lean six sigma. International Journal of Quality & Reliability Management, 29(1), 54–70.

    Article  Google Scholar 

  • Hines, P., Holweg, M., & Rich, N. (2004). Learning to evolve- A review of contemporary Lean thinking. International Journal of Operations and Production Management, 24(10), 994–1011.

    Article  Google Scholar 

  • Hoerl, R. (2004). One perspective on the future of Six-Sigma. International Journal of Six Sigma and Competitive Advantage, 1(1), 112–119.

    Article  MathSciNet  Google Scholar 

  • Jayaraman, K., Kee, T. L., & Soh, K. L. (2012). The perceptions and perspectives of lean six sigma (LSS) practitioners: An empirical study in Malaysia. The TQM Journal, 24(5), 433–446.

    Article  Google Scholar 

  • Jeyaraman, K., & Teo, L. K. (2010). A conceptual framework for critical success factors of lean Six Sigma: Implementation on the performance of electronic manufacturing service industry. International Journal of Lean Six Sigma, 1(3), 191–215.

    Article  Google Scholar 

  • Johnson, D. M. (2004). Adaptation of organizational change models to the implementation of quality standard requirements. International Journal of Quality and Reliability Management, 21(2), 154–174.

    Google Scholar 

  • Juran Institute. (2007). Juran management system. Retrieved January 3, 2008, from http://www.juran.com/juran_mgt.asp.

  • Kakuro, A. (2004). Development of ‘science TQM. A new principle of quality management: Effectiveness of strategic stratified task team at Toyota. International Journal of Production Research, 42(17), 3691–3706.

    Article  Google Scholar 

  • Kaye, M., & Anderson, R. (1999). Continuous improvement: The ten essential criteria. International Journal of Quality and Reliability Management, 16(5), 485–506.

    Article  Google Scholar 

  • Kollberg, B., Dahlgaard, J. J., & Brehmer, P.-O. (2007). Measuring lean initiatives in health care services: Issues and findings. International Journal of Productivity and Performance Management, 56(1), 7–24.

    Article  Google Scholar 

  • Kovach, J., Stringfellow, P., Turner, J., & Cho, B. R. (2005). The house of competitiveness: The marriage of agile manufacturing, design for six sigma, and lean manufacturing with quality considerations. Journal of Industrial Technology, 2(3), 1–10.

    Google Scholar 

  • Kwak, Y. H., & Anbari, F. T. (2004). Benefits, obstacles and future of six sigma approach. Technovation, 26(5), 708–715.

    Google Scholar 

  • Mandal, P., Howell, A., & Sohal, A. S. (1998). A systemic approach to quality improvements: The interactions between the technical, human and quality systems. Total Quality Management, 9(1), 79–100.

    Article  Google Scholar 

  • Mangelsdorf, D. (1999). Evolution from quality management to an integrative system based on TQM and its impact on the profession of quality managers in industry. The TQM Magazine, 11(6), 419–424.

    Article  Google Scholar 

  • Marques, P., Requeijo, J., Saraiva, P., & Frazão-Guerreiro, F. (2013). Integrating six sigma with ISO 9001. International Journal of Lean Six Sigma, 4(1), 36–59.

    Article  Google Scholar 

  • Martin, J. W. (2007). Lean six sigma for supply chain management, the 10-step solution process. New York, NY: The McGraw-Hill Companies Inc.

    Google Scholar 

  • McAdam, R., & Evans, A. (2004). The organizational contextual factors affecting the implementation of Six Sigma in a high technology mass-manufacturing environment. International Journal of Six Sigma and Competitive Advantage, 1(1), 29–43.

    Article  Google Scholar 

  • Mellat-Parasat, M., & Digman, L. (2007). A framework for quality management practices in strategic alliances. Management Decision, 45(4), 802–818.

    Article  Google Scholar 

  • Monden, Y. (1983). Toyota production system. Norcross, GA: Industrial Engineering and Management Press, Institute of Industrial Engineers.

    Google Scholar 

  • Pfeifer, T., Reissiger, W., & Canales, C. (2004). Integrating six sigma with quality management systems. The TQM Magazine, 16(4), 241–249.

    Article  Google Scholar 

  • Pyzdek, T. (2004). Strategy deployment using balanced scorecards. International Journal of Six Sigma and Competitive Advantage, 1(1), 21–28.

    Article  Google Scholar 

  • Raisinghani, M. S., Ette, H., Pierce, R., Cannon, G., & Daripaly, P. (2005). Six sigma: Concepts, tools, and applications. Industrial Management and Data Systems, 105(4), 491–505.

    Article  Google Scholar 

  • Smith, E. E. (2011). Perceptions regarding strategy implementation tasks in selected industries: A South African perspective. International Journal of Business and Commerce, 1(4), 22–45.

    Google Scholar 

  • Snee, R. D. (2004). Six-sigma: The evolution of a 100 years of business improvement methodology. International Journal Six Sigma and Competitive Advantage, 1(1), 4–20.

    Article  Google Scholar 

  • Snee, R. D. (2007). Methods for business improvement—what is on the horizon? ASQ Statistics Division Newsletter, 13(2), 11–19.

    Google Scholar 

  • Snee, R. D., & Hoerl, R. W. (2007). Integrating lean and six sigma—A holistic approach. Six Sigma Forum Magazine, May, pp. 15–21.

    Google Scholar 

  • Soltani, E., & Lai, P.-C. (2007). Approaches to QM in the UK: Survey evidence and implications. Benchmarking: An International Journal, 14(4), 429–454.

    Article  Google Scholar 

  • Taylor, F. W. (1911). The principles of scientific management. New York: W. W. Norton and Company.

    Google Scholar 

  • Terziovski, M. (2006). Quality management practices and their relationship with customer satisfaction and productivity improvement. Management Research News, 29(7), 414–424.

    Article  Google Scholar 

  • Walton, M. (1990). Deming management at work. New York, NY: G. P. Putnam’s Sons.

    Google Scholar 

  • Wilkinson, G., & Dale, B. G. (2001). Integrated management systems: A model based on total quality approach. Managing Service Quality, 11(5), 318–330.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Souraj Salah .

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Salah, S., Rahim, A. (2019). The Integration of QM and CI Methodologies with MSs. In: An Integrated Company-Wide Management System. Springer, Cham. https://doi.org/10.1007/978-3-319-99034-7_7

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-99034-7_7

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-99033-0

  • Online ISBN: 978-3-319-99034-7

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics