Skip to main content
SpringerLink
Log in

Enterprise Resource Planning and Business Intelligence to Enhance Organizational Performance in Private Sector of KSA: A Preliminary Review

  • Conference paper
  • First Online:
Book cover Recent Trends in Data Science and Soft Computing (IRICT 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 843))

Abstract

Enterprise Resource Planning (ERP) and Business Intelligence (BI) employment, regarded as complex, cumbersome and costly, often exceeds the initial estimated resources. It is designed to model and automate basic processes across the organization over a centralized database sheet, or any type of tools that are used by organization. The success of ERP system usage does not require the demolition of the traditional ERP system models, but instead re-platforming and hosting them. Integration of ERP with BI, called ERPBI application, is often viewed as a strategic investment that can provide significant competitive advantage with positive return thus contributing to the company’s revenue and growth, which in return enhance the overall performance of private sector organizations. Literature has shown that ERPBI is not supported by any specific model. The absence of models leads to improper use and adoption of ERPBI. The current researches evidence that models for ERPBI adoption are inapplicable or unavailable. Many important factors for successful adoption were overlooked. Thus, the aim of this paper is to identify the significant factors that could influence the behavioural intention toward the adoption of ERPBI in private sector of Kingdom of Saudi Arabia (KSA). In this study, 30 specialists from Private sector of KSA who are involved in ERPBI were interviewed. The findings showed that in order to promote effective ERPBI model all the necessary factors must be included.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Olszak, C.M., Ziemba, E.: Approach to building and implementing business intelligence systems. Interdiscip. J. Inf. Knowl. Manag. 2, 135–148 (2007)

    Google Scholar 

  2. Olszak, C.M., Ziemba, E.: Critical success factors for implementing business intelligence systems in small and medium enterprises on the example of upper Silesia, Poland. Interdiscip. J. Inf. Knowl. Manag. 7(12), 129–150 (2012)

    Google Scholar 

  3. Ram, J., Wu, M.-L., Tagg, R.: Competitive advantage from ERP projects: examining the role of key implementation drivers. Int. J. Project Manag. 32(4), 663–675 (2014)

    Article  Google Scholar 

  4. Mukred, M., Yusof, Z.M.: The role of electronic records management (ERM) for supporting decision making process in Yemeni higher professional education (HPE): a preliminary review. Jurnal Teknologi. 73(2), 117–122 (2015)

    Article  Google Scholar 

  5. Mukred, M., Yusof, Z.M.: The DeLone–McLean information system success model for electronic records management system adoption in higher professional education institutions of yemen. In: International Conference of Reliable Information and Communication Technology. Springer (2017)

    Google Scholar 

  6. Ameen, A.A., Ahmad, K.: Information systems strategies to reduce financial corruption. In: Leadership, Innovation and Entrepreneurship as Driving Forces of the Global Economy, pp. 731–740. Springer (2017)

    Google Scholar 

  7. Mukred, M., Yusof, Z.M.: The performance of educational institutions through the electronic records management systems: factors influencing electronic records management system adoption. Int. J. Inf. Technol. Project Manag. (IJITPM) 9(3), 34–51 (2018)

    Article  Google Scholar 

  8. Erp, K.J., et al.: Empowering public service workers to face bystander conflict: enhancing resources through a training intervention. J. Occup. Org. Psychol. 91(1), 84–109 (2018)

    Article  Google Scholar 

  9. Rouhani, S., Lecic, D.M.: Business intelligence impacts on design of enterprise systems. In: Encyclopedia of Information Science and Technology, 4th edn, pp. 2932–2942. IGI Global (2018)

    Google Scholar 

  10. Helmy, Y.M., Marie, M.I., Mosaad, S.M.: An integrated ERP with web portal. Adv. Comput. 3(5), 1 (2012)

    Google Scholar 

  11. Chen, H., Chiang, R.H., Storey, V.C.: Business intelligence and analytics: from big data to big impact. MIS Q. 36(4), 1165–1188 (2012)

    Google Scholar 

  12. Yeoh, W., Popovič, A.: Extending the understanding of critical success factors for implementing business intelligence systems. J. Assoc. Inf. Sci. Technol. 67(1), 134–147 (2016)

    Article  Google Scholar 

  13. Saleh, T., Thoumy, M.: The impact of ERP systems on organizational performance: in Lebanese wholesale engineering companies. In: 2018 7th International Conference on Industrial Technology and Management (ICITM). IEEE (2018)

    Google Scholar 

  14. Richards, G., et al.: Business intelligence effectiveness and corporate performance management: an empirical analysis. J. Comput. Inf. Syst. 57(1), 1–9 (2017)

    Google Scholar 

  15. Albu, C.-N., et al.: The impact of the interaction between context variables and enterprise resource planning systems on organizational performance: a case study from a transition economy. Inf. Syst. Manag. 32(3), 252–264 (2015)

    Article  Google Scholar 

  16. Ziemba, E.: Conceptual model of information technology support for prosumption. In: Proceedings of the International Conference on Management, Leadership and Governance (2013)

    Google Scholar 

  17. Chan, J.O., Abu-Khadra, H., Alramahi, N.: ERP II readiness in jordanian industrial companies. Commun. IIMA 11(2), 5 (2011)

    Google Scholar 

  18. Yusof, Z.M., et al.: The relationship between user engagement and business intelligence system effectiveness. World Appl. Sci. J. 28(7), 978–984 (2013)

    Google Scholar 

  19. Al-Mobaideen, H.O.: The impact of change management on the application enterprise resource planning system (ERP) effectiveness: field study in Jordan Bromine company. J. Manag. Res. 6(4), 79–98 (2014)

    Article  Google Scholar 

  20. Alhirz, H., Sajeev, A.: Do cultural dimensions differentiate ERP acceptance? A study in the context of Saudi Arabia. Inf. Technol. People 28(1), 163–194 (2015)

    Article  Google Scholar 

  21. Badewi, A., Shehab, E., Zeng, J., Mohamad, M.: ERP benefits capability framework: orchestration theory perspective. Bus. Process Manag. J. 24(1), 266–294 (2018)

    Article  Google Scholar 

  22. AlBar, A.M., Hoque, M.R.: Factors affecting cloud ERP adoption in Saudi Arabia: an empirical study. Inf. Dev. 0266666917735677 (2017)

    Google Scholar 

  23. Chou, D.C., Bindu Tripuramallu, H., Chou, A.Y.: BI and ERP integration. Inf. Manag. Comput. Secur. 13(5), 340–349 (2005)

    Article  Google Scholar 

  24. Chou, P.: Workplace social support and attitude toward enterprise resource planning system: a perspective of organizational change. Int. J. Inf. Syst. Soc. Change (IJISSC) 9(1), 58–76 (2018)

    Article  Google Scholar 

  25. Velić, M., Padavić, I., Lovrić, Z.: Model of the new sales planning optimization and sales force deployment ERP Business Intelligence module for direct sales of the products and services with temporal characteristics. In: Proceedings of the ITI 2012 34th International Conference on Information Technology Interfaces (ITI). IEEE (2012)

    Google Scholar 

  26. Samander, B.A., et al.: ERP acceptance in airline industry of Saudi Arabia with mediating effect of job security. Int. J. 11(2), 226–240 (2017)

    Google Scholar 

  27. Khandewal, V., Miller, J.: Information system study. In: Opportunity Management Program (1992)

    Google Scholar 

  28. Khandelwal, V.K., Ferguson, J.R.: Critical success factors (CSFs) and the growth of IT in selected geographic regions. In: Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences, HICSS-32. IEEE (1999)

    Google Scholar 

  29. Kock, N., Jenkins, A., Wellington, R.: A field study of success and failure factors in asynchronous groupware supported process improvement groups. Bus. Process Manag. J. 5(3), 238–254 (1999)

    Article  Google Scholar 

  30. Bullen, C.V., Rockart, J.F.: A primer on critical success factors (1981). https://dspace.mit.edu/bitstream/handle/1721.1/1988/SWP-1220-08368993-CISR069.pdf?sequence=1

  31. Barat, J.: Scenario playing for critical success factor analysis. J. Inf. Technol. 7(1), 12–19 (1992)

    Article  Google Scholar 

  32. Tishler, A., et al.: Identifying critical success factors in defense development projects: a multivariate analysis. Technol. Forecast. Soc. Chang. 51(2), 151–171 (1996)

    Article  Google Scholar 

  33. Esteves, J., Pastor, J.: Enterprise resource planning systems research: an annotated bibliography. Commun. Assoc. Inf. Syst. 7(1), 8 (2001)

    Google Scholar 

  34. MacCarthy, B., Atthirawong, W.: Critical factors in international location decisions: a Delphi study. In: The Proceedings of 12th Annual Meeting of the Production and Operations Management, 30 March–2 April 2001

    Google Scholar 

  35. Brancheau, J.C., Wetherbe, J.C.: Key issues in information systems management. MIS Q. 11(1), 23–45 (1987)

    Article  Google Scholar 

  36. Lawley, M., et al.: Critical Success Factors for Regional Community Portals: A Preliminary Model. ANZMAC, Massey University, Massey (2001)

    Google Scholar 

  37. Parr, A., Shanks, G.: A model of ERP project implementation. J. Inf. Technol. 15(4), 289–303 (2000)

    Article  Google Scholar 

  38. Finney, S., Corbett, M.: ERP implementation: a compilation and analysis of critical success factors. Bus. Process Manag. J. 13(3), 329–347 (2007)

    Article  Google Scholar 

  39. Law, C.C., Ngai, E.W.: ERP systems adoption: an exploratory study of the organizational factors and impacts of ERP success. Inf. Manag. 44(4), 418–432 (2007)

    Article  Google Scholar 

  40. Mukred, M., et al.: Electronic records management system adoption readiness framework for higher professional education institutions in Yemen. Int. J. Adv. Sci. Eng. Inf. Technol. 6(6), 804–811 (2016)

    Article  Google Scholar 

  41. Ahmad, M.M., Cuenca, R.P.: Critical success factors for ERP implementation in SMEs. Robot. Comput. Integr. Manuf. 29(3), 104–111 (2013)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia, 43600, Bangi, Selangor, Malaysia

    Showaimy Aldossari & Umi Asma Mukhtar

Authors
  1. Showaimy Aldossari
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Umi Asma Mukhtar
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Showaimy Aldossari .

Editor information

Editors and Affiliations

  1. College of Computer Science and Engineering, Taibah University, Medina, Saudi Arabia

    Faisal Saeed

  2. Information Systems Department, Faculty of Computing, Universiti Teknologi Malaysia, Skudai, Malaysia

    Nadhmi Gazem

  3. Information Technology Department, Faculty of Engineering and Information Technology, Taiz University, Taiz, Yemen

    Fathey Mohammed

  4. Information Systems Department, Faculty of Computing, Universiti Teknologi Malaysia, Skudai, Malaysia

    Abdelsalam Busalim

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Aldossari, S., Mukhtar, U.A. (2019). Enterprise Resource Planning and Business Intelligence to Enhance Organizational Performance in Private Sector of KSA: A Preliminary Review. In: Saeed, F., Gazem, N., Mohammed, F., Busalim, A. (eds) Recent Trends in Data Science and Soft Computing. IRICT 2018. Advances in Intelligent Systems and Computing, vol 843. Springer, Cham. https://doi.org/10.1007/978-3-319-99007-1_33

Download citation

Publish with us

Policies and ethics

Search

Navigation