Skip to main content
SpringerLink
Log in

A Model for Designing, Implementing and Evaluating Citizen-Centric e-Government in Namibia

  • Conference paper
  • First Online:
e-Infrastructure and e-Services for Developing Countries (AFRICOMM 2017)

  • 870 Accesses

Abstract

There is a shortage of e-Government research from a citizen-centric perspective within the African continent. Focus has been on how governments can improve service delivery by being efficient and effective. Arguably, the focus of e-Government research appears inspired by the New Public Management theory that aims to import private sector operations into the public sector. While benefits can be drawn from this approach, governments appear to fail to completely play their role of generating public value among citizens. The focus on government’s view on e-Government often short charge the citizens who are expected to adopt and use e-Government. This paper adds to the body of knowledge by proposing a model for citizen centric e-Government that is suitable for Namibia.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Larsson, H., Grönlund, A.: Future-oriented eGovernance: the sustainability concept in eGov research, and ways forward. Gov. Inf. Q. 31(2014), 137–149 (2014)

    Article  Google Scholar 

  2. Ochara, N.M., Mawela, T.: Enabling social sustainability of e-participation through mobile technology. Inf. Technol. Dev. 21(2), 205–228 (2013)

    Article  Google Scholar 

  3. Bwalya, K.J., Healy, M.: Harnessing e-government adoption in the SADC region: a conceptual underppining. Electron. J. e-Gov. 8(1), 23–32 (2010)

    Google Scholar 

  4. Ochara, N.M.: Grass roots community participation as a key to e-governance sustainability in Africa. Afr. J. Inf. Commun. 12(2012), 26–47 (2012)

    Google Scholar 

  5. Jaeger, P.T., Bertot, J.C.: Designing, implementing, and evaluating user-centered and citizen-centered e-government. Int. J. Electron. Gov. Res. 6(2), 1–17 (2010)

    Article  Google Scholar 

  6. Sorn-in, K., Tuamsuk, K., Chaopanon, W.: Factors affecting the development of e-government using a citizen-centric approach. J. Sci. Technol. Policy Manag. 6(3), 206–222 (2015)

    Article  Google Scholar 

  7. Karunasena, K., Deng, H.: A revised framework for evaluating the public value of e-Government. In: 15th Pacific Asia Conference on Information Systems (PACIS 2011), pp. 1–12. AIS (2011)

    Google Scholar 

  8. Osman, I.H., et al.: COBRA framework to evaluate e-government services: a citizen-centric perspective. Gov. Inf. Q. 31(2), 243–256 (2014)

    Article  Google Scholar 

  9. Bai, W.: A public value based framework for evaluating the performance of e-Government in China. iBusiness 5, 26–29 (2013)

    Article  Google Scholar 

  10. Karunasena, K., Deng, H.: A citizen-oriented approach for evaluating the performance of e-Government in Sri Lanka. Int. J. Electron. Gov. Res. (IJEGR) 8(1), 43–63 (2012)

    Article  Google Scholar 

  11. Sigwejo, A., Pather, S.: A citizen-centric framework for assessing e-Government effectiveness. Electron. J. Inf. Syst. Dev. Ctries. 74, 1–27 (2016)

    Google Scholar 

  12. Jaeger, P.T., Bertot, J.C.: Transparency and technological change: ensuring equal and sustained public access to government information. Gov. Inf. Q. 27(4), 371–376 (2010)

    Article  Google Scholar 

  13. Chadwick, A., May, C.: Interaction between states and citizens in the age of the internet: “e-Government” in the United States, Britain, and the European Union. Governance 16(2), 271–300 (2003)

    Article  Google Scholar 

  14. Cordella, A., Bonina, C.M.: A public value perspective for ICT enabled public sector reforms: a theoretical reflection. Gov. Inf. Q. 29(2012), 512–520 (2012)

    Article  Google Scholar 

  15. Republic of Namibia: e-Government Strategic Action Plan for the Republic of Namibia (2014). http://bit.ly/1Ehgl3N

  16. United Nations: United Nations e-Government Survey 2014. e-Government for the Future We Want. Economic and Social Affairs. United Nations (2014)

    Google Scholar 

  17. Tomlinson, J.: e-Government in Namibia. Unpublished document. LIS 619/Debbie Rabina (2011)

    Google Scholar 

  18. Stork, C., Calandro, E., Gillwald, A.: Internet going mobile: internet access and use in 11 African countries. info 15(5), 34–51 (2013)

    Article  Google Scholar 

  19. Ochara, N.M.: Emergence of the e-Government artifact in an environment of social exclusion in Kenya. Afr. J. Inf. Syst. 1(1), 18–43 (2008)

    Google Scholar 

  20. Criado, J.G., Gil-García, J.R.: Electronic government and public policy current status and future trends in Latin America. Gestión y Política Pública 22(2), 3A–3A (2013)

    Google Scholar 

  21. Mergel, I.: Social Media in the Public Sector: A Guide to Participation, Collaboration and Transparency in the Networked World. Wiley, Hoboken (2012)

    Google Scholar 

  22. Ministry of Information and Technology: 2nd National ICT Summit: Bridging the Digital Divide, Windhoek, Namibia (2015)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Informatics, Namibia University of Science and Technology, Windhoek, Namibia

    Karin Fröhlich & Anicia Peters

Authors
  1. Karin Fröhlich
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Anicia Peters
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Karin Fröhlich .

Editor information

Editors and Affiliations

  1. Department of Computer Science, University of Lagos, Lagos, Nigeria

    Victor Odumuyiwa

  2. National University of Ireland, Galway, Galway, Ireland

    Ojo Adegboyega

  3. University of Lagos, Lagos, Nigeria

    Charles Uwadia

Rights and permissions

Reprints and permissions

Copyright information

© 2018 ICST Institute for Computer Sciences, Social Informatics and Telecommunications Engineering

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Fröhlich, K., Peters, A. (2018). A Model for Designing, Implementing and Evaluating Citizen-Centric e-Government in Namibia. In: Odumuyiwa, V., Adegboyega, O., Uwadia, C. (eds) e-Infrastructure and e-Services for Developing Countries. AFRICOMM 2017. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 250. Springer, Cham. https://doi.org/10.1007/978-3-319-98827-6_1

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-98827-6_1

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-98826-9

  • Online ISBN: 978-3-319-98827-6

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation