Abstract
A list of statements regarding your complaint management is presented below. With this instrument, you can get a quick overview of the extent to which the basic principles of complaint management have already been implemented and where deficits exist and action needs to be taken.
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Stauss, B., Seidel, W. (2019). Quick Test Complaint Management. In: Effective Complaint Management. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-98705-7_19
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DOI: https://doi.org/10.1007/978-3-319-98705-7_19
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