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International Conference on Business Process Management

BPM 2018: Business Process Management pp 376–391Cite as

Effective Leadership in BPM Implementations: A Case Study of BPM in a Developing Country, Public Sector Context

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Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 11080))

Abstract

Public sector organizations across the globe have shown a keen interest in adopting BPM, yet research studies have identified many obstacles impeding successful BPM outcomes. While leadership has been emphasized as critical for BPM to succeed, it is still an under-researched area in BPM. The limited discourse on BPM leadership is a-theoretical and provides few guidelines on what effective BPM leadership is. This paper views BPM leadership from a Complexity Leadership Theory (CLT) perspective and applies the Actor Network Theory (ANT) to assist in understanding the complex social networks in leading continuous process improvement. Employing an in-depth single case, this study explores a successful BPM initiative in a Sri Lankan public-sector organization. The study results provide a rich understanding of leadership actions that support BPM success, which can be applied by practitioners to support BPM-leadership practice, and for future research investigating the role of leadership within BPM contexts.

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Notes

  1. 1.

    http://www.who.int/classifications/icd/adaptations/icpc2/en/.

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Authors and Affiliations

  1. Queensland University of Technology, 2 George Street, Brisbane, Australia

    Rehan Syed, Wasana Bandara & Erica French

Authors
  1. Rehan Syed
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  2. Wasana Bandara
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  3. Erica French
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Correspondence to Rehan Syed .

Editor information

Editors and Affiliations

  1. Hasso-Plattner-Institute, University of Potsdam, Potsdam, Germany

    Mathias Weske

  2. Free University of Bozen Bolzano, Bolzano, Italy

    Marco Montali

  3. Data61, CSIRO, Eveleigh, NSW, Australia

    Ingo Weber

  4. University of Liechtenstein, Vaduz, Liechtenstein

    Jan vom Brocke

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Syed, R., Bandara, W., French, E. (2018). Effective Leadership in BPM Implementations: A Case Study of BPM in a Developing Country, Public Sector Context. In: Weske, M., Montali, M., Weber, I., vom Brocke, J. (eds) Business Process Management. BPM 2018. Lecture Notes in Computer Science(), vol 11080. Springer, Cham. https://doi.org/10.1007/978-3-319-98648-7_22

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  • DOI: https://doi.org/10.1007/978-3-319-98648-7_22

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  • Publisher Name: Springer, Cham

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  • Online ISBN: 978-3-319-98648-7

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