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Emerging Design Research Themes: A Research Review from Design, Service, and Management Studies

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Handbook of Service Science, Volume II

Abstract

The targets of design have moved from industrial goods to services against the backdrop of service economy, complicated system problems, and the development of information technology. In recent years, research on the relationship between design and management has drawn attention in service design. Elucidation of the influence of service design on organizational strategy and management, such as how service design is involved in organizational change and how to manage relationships with stakeholders is under way. Changes in design targets also affect design methods and evaluation indicators. However, as design studies are being done across many different fields, it is difficult to see the full picture. In this chapter, I review research focusing on design, service, and management research, and organize how research areas relate to design, with an eye toward future research topics.

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Authors and Affiliations

  1. Graduate School of Management, Nagoya University of Commerce and Business, Business School, 1-3-1 Nishiki, Naka-ku, Nagoya, Aichi, Japan

    Yuriko Sawatani

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  1. Yuriko Sawatani
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Correspondence to Yuriko Sawatani .

Editor information

Editors and Affiliations

  1. University of California, Merced, Merced, CA, USA

    Paul P. Maglio

  2. IBM Research—Almaden, San Jose, CA, USA

    Cheryl A. Kieliszewski

  3. IBM Cognitive Opentech, Almaden, San Jose, CA, USA

    James C. Spohrer

  4. University of Toronto, Toronto, ON, Canada

    Kelly Lyons

  5. INESCTEC and Faculty of Engineering, University of Porto, Porto, Portugal

    Lia Patrício

  6. Graduate School of Management, Nagoya University of Commerce and Business Business School, Nagoya, Aichi, Japan

    Yuriko Sawatani

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Sawatani, Y. (2019). Emerging Design Research Themes: A Research Review from Design, Service, and Management Studies. In: Maglio, P.P., Kieliszewski, C.A., Spohrer, J.C., Lyons, K., Patrício, L., Sawatani, Y. (eds) Handbook of Service Science, Volume II. Service Science: Research and Innovations in the Service Economy. Springer, Cham. https://doi.org/10.1007/978-3-319-98512-1_8

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