Emerging Design Research Themes: A Research Review from Design, Service, and Management Studies

  • Yuriko SawataniEmail author
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


The targets of design have moved from industrial goods to services against the backdrop of service economy, complicated system problems, and the development of information technology. In recent years, research on the relationship between design and management has drawn attention in service design. Elucidation of the influence of service design on organizational strategy and management, such as how service design is involved in organizational change and how to manage relationships with stakeholders is under way. Changes in design targets also affect design methods and evaluation indicators. However, as design studies are being done across many different fields, it is difficult to see the full picture. In this chapter, I review research focusing on design, service, and management research, and organize how research areas relate to design, with an eye toward future research topics.


Service design Innovation management Entrepreneurship Service system 


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© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Graduate School of ManagementNagoya University of Commerce and Business, Business School1-3-1 Nishiki, Naka-ku, NagoyaJapan

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