From Whence to Where in Service Science: A Perspective on the Field

  • Janet R. McColl-KennedyEmail author
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


This paper traces the origins and evolution of Service Science, identifying influential conferences and workshops, key journals, communities of interest and individuals that have shaped the development of this burgeoning field. Discussion then turns to key concepts before looking ahead to the future and sketching out important future areas for research and practice. Subsequently, the author then reflects on the evolution of her own research in Service Science outlining research topics and contributions, acknowledging the work of co-authors. Finally, a road map is offered to the next generation of Service Science researchers keen to carve out a contribution and make a difference.


Service Science definition Evolution of Service Science Service Science conferences Service Science Service concepts Science research agenda 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.UQ Business SchoolUniversity of QueenslandBrisbaneAustralia

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