Service Economies and Complexity

  • Benoît DesmarchelierEmail author
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


The economic literature on services has for a long time been dominated by an industrialist bias which considers services as unproductive. This point of view was progressively replaced by a more positive integrative framework that takes into account possibilities of non-technological innovations. However, this framework does not constitute a theory of the growth of services and business services. We show the proximity between the integrative framework and the complex systems, and we argue that theories of the dynamics of such systems offer promising explanations for these two phenomena. In a systemic perspective, services are catalysts—i.e. actors who increasingly complexify the economic system—by taking part to various production and innovation processes at the same time.


Tertiarisation process Productivity Complex systems 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.The University of LilleLilleFrance

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