Further Advancing Service Science with Service-Dominant Logic: Service Ecosystems, Institutions, and Their Implications for Innovation

  • Melissa Archpru AkakaEmail author
  • Kaisa Koskela-Huotari
  • Stephen L. Vargo
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


Service-dominant (S-D) logic has been recognized as a theoretical foundation for developing a science of service. As the field of service science advances the understanding of value cocreation in service systems, S-D logic continues to evolve as well. Recent updates and consolidation of the foundational premises establish five core axioms of S-D logic and outline a pathway for understanding the role of institutions in value cocreation in general, and innovation in particular. This chapter overviews the evolution of S-D logic and its service ecosystems view, which can contribute to the furthering the development of service science and advancing the study of innovation in service systems. Future research directions are proposed.


Service-dominant logic Service ecosystems Institutions Innovation 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Melissa Archpru Akaka
    • 1
    Email author
  • Kaisa Koskela-Huotari
    • 2
  • Stephen L. Vargo
    • 3
  1. 1.Daniels College of BusinessUniversity of DenverDenverUSA
  2. 2.Karlstad UniversityKarlstadSweden
  3. 3.Shidler College of BusinessUniversity of Hawai’i at MānoaHonoluluUSA

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