Innovation in Sociomaterial Practices: The Case of IoE in The Healthcare Ecosystem

  • Cristina MeleEmail author
  • Tiziana Russo-Spena
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


The chapter contributes to the development of service science by offering an integrated view of human systems and technical systems in a practice-based approach. Existing ways of doing, knowing, and connecting are changing, and new practices are emerging due to the IoE. Social and material reality fundamentally consists of practices which are produced and reproduced through everyday actions. Moving innovation into the practice realm means going from the outcome or objects to the very process—that is, innovating as a verb, in reference to the emergent process. The Healthcare ecosystem provides evidence on how humans and machines together compose complex adaptive service systems that affect and are affected by new sociomaterial practices. In such context innovating is framed as a texture of practices such that the set of practices rests on other practices performed by actors who integrate material and social resources (e.g., knowledge, tools, languages, artefacts) to improve service provision and actors’ well-being. Multiple sociomaterial connections across actions arise at the cross-points of actors’ interactions and resource integration, revealing a broader picture that can depict service innovation complexity more accurately.


Internet of Things Internet of Everything Service ecosystem Socio-material practices Service innovation Health 


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© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Department of Economics, Management, InstitutionsUniversity of Naples Federico IINaplesItaly

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