Value-in-Context: An Exploration of the Context of Value and the Value of Context

  • Melissa Archpru AkakaEmail author
  • Glenn Parry
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


This chapter contributes to the advancement of service science by exploring the context of value and the value of context in service systems. The work advances theory development of value-in-context; a term initially introduced to conceptualize value within dynamic networks of actors interacting through exchange. More specifically, value-in-context emerged through the early development of service-dominant (S-D) logic and was an important part of the integration of S-D logic with service science. Recently, a service-ecosystems view has been introduced in the S-D logic literature, which has important implications for understanding value-in-context within service systems. The work presented here extends the contribution of S-D logic to service science by drawing on a service-ecosystems view and identifying various dimensions of value-in-context that shape evaluations of experience. More specifically, the chapter considers how phenomenological value is derived and determined within the context of a service (eco)system and offers a framework that conceptualizes value-in-context as a multidimensional construct.


Value-in-context Service ecosystem Service-dominant logic Value co-creation 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Daniels College of BusinessUniversity of DenverDenverUSA
  2. 2.Bristol Business SchoolUniversity of the West of EnglandBristolUK

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