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Introduction: Why Another Handbook?

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Handbook of Service Science, Volume II

Abstract

Advancing technologies, including smartphones, cloud, social platforms, big data analytics, artificial intelligence, and more have begun to transform business models and public policy. These changes are being reflected in the evolving discipline of service science. The chapters collected here are drawn from both newly minted researchers who have grown-up with service science, and established researchers who are adapting their frames for the modern service context. They represent a variety of perspectives on the emergence of a new science of service and are sure to become required reading for today’s service scientists.

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Author information

Authors and Affiliations

  1. University of California, Merced, Merced, CA, USA

    Paul P. Maglio

  2. IBM Research—Almaden, San Jose, CA, USA

    Cheryl A. Kieliszewski

  3. IBM Cognitive Opentech, Almaden, San Jose, CA, USA

    James C. Spohrer

  4. University of Toronto, Toronto, ON, Canada

    Kelly Lyons

  5. INESCTEC and Faculty of Engineering, University of Porto, Porto, Portugal

    Lia Patrício

  6. Graduate School of Management, Nagoya University of Commerce and Business, Business School, 1-3-1 Nishiki, Naka-ku, Nagoya, Aichi, Japan

    Yuriko Sawatani

Authors
  1. Paul P. Maglio
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  2. Cheryl A. Kieliszewski
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  3. James C. Spohrer
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  4. Kelly Lyons
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  5. Lia Patrício
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  6. Yuriko Sawatani
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Corresponding author

Correspondence to Paul P. Maglio .

Editor information

Editors and Affiliations

  1. University of California, Merced, Merced, CA, USA

    Paul P. Maglio

  2. IBM Research—Almaden, San Jose, CA, USA

    Cheryl A. Kieliszewski

  3. IBM Cognitive Opentech, Almaden, San Jose, CA, USA

    James C. Spohrer

  4. University of Toronto, Toronto, ON, Canada

    Kelly Lyons

  5. INESCTEC and Faculty of Engineering, University of Porto, Porto, Portugal

    Lia Patrício

  6. Graduate School of Management, Nagoya University of Commerce and Business Business School, Nagoya, Aichi, Japan

    Yuriko Sawatani

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Maglio, P.P., Kieliszewski, C.A., Spohrer, J.C., Lyons, K., Patrício, L., Sawatani, Y. (2019). Introduction: Why Another Handbook?. In: Maglio, P.P., Kieliszewski, C.A., Spohrer, J.C., Lyons, K., Patrício, L., Sawatani, Y. (eds) Handbook of Service Science, Volume II. Service Science: Research and Innovations in the Service Economy. Springer, Cham. https://doi.org/10.1007/978-3-319-98512-1_1

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