Introduction: Why Another Handbook?

  • Paul P. MaglioEmail author
  • Cheryl A. Kieliszewski
  • James C. Spohrer
  • Kelly Lyons
  • Lia Patrício
  • Yuriko Sawatani
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


Advancing technologies, including smartphones, cloud, social platforms, big data analytics, artificial intelligence, and more have begun to transform business models and public policy. These changes are being reflected in the evolving discipline of service science. The chapters collected here are drawn from both newly minted researchers who have grown-up with service science, and established researchers who are adapting their frames for the modern service context. They represent a variety of perspectives on the emergence of a new science of service and are sure to become required reading for today’s service scientists.


Service science Service systems Service thinking 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Paul P. Maglio
    • 1
    Email author
  • Cheryl A. Kieliszewski
    • 2
  • James C. Spohrer
    • 3
  • Kelly Lyons
    • 4
  • Lia Patrício
    • 5
  • Yuriko Sawatani
    • 6
  1. 1.University of California, MercedMercedUSA
  2. 2.IBM Research—AlmadenSan JoseUSA
  3. 3.IBM Cognitive Opentech, AlmadenSan JoseUSA
  4. 4.University of TorontoTorontoCanada
  5. 5.INESCTEC and Faculty of Engineering, University of PortoPortoPortugal
  6. 6.Graduate School of Management, Nagoya University of Commerce and Business, Business SchoolNagoyaJapan

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