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Factors Affecting Satisfaction of NCS Based Educational System

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Applied Computing and Information Technology (ACIT 2018)

Part of the book series: Studies in Computational Intelligence ((SCI,volume 788))

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Abstract

The purpose of this study is to verify the relationship between quality factors, expected value and educational satisfaction of NCS education system for university students A total of 289 college students from Seoul and Gyeonggi provinces were selected for the study and a questionnaire survey was conducted from March to April 2017. The collected questionnaires were analyzed using SPSS 22.0 and AMOS 22.0 statistical programs and the following study results were derived. First, responsibility, contentability, assurance and usefulness have significant influence on perceived value, and reactivity and tangibility have no effect on quality factor of NCS education system. Second, responsibility, contentability, assurance and usefulness have a significant effect on educational satisfaction, and reactivity and tangibility have no effect on educational satisfaction. Finally, the perceived value of the NCS education system has a significant effect on educational satisfaction. Therefore, this study suggested implications for the satisfaction of the values and educational satisfaction of the students in terms of educational service quality provided by the NCS education system.

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Author information

Authors and Affiliations

  1. Department of Faculty of Arts, Soongsil University, Seoul, Korea

    Soo-Yeon Yoon

  2. Department of Computer Science, Yongin University, Gyeonggi-do, Korea

    Yang-Ha Chun

  3. Graduate School of Software, Soongsil University, Seoul, Korea

    Jong-Bae Kim

Authors
  1. Soo-Yeon Yoon
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  2. Yang-Ha Chun
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  3. Jong-Bae Kim
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Correspondence to Jong-Bae Kim .

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Editors and Affiliations

  1. Software Engineering and Information Technology Institute, Central Michigan University, Mount Pleasant, MI, USA

    Roger Lee

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Yoon, SY., Chun, YH., Kim, JB. (2019). Factors Affecting Satisfaction of NCS Based Educational System. In: Lee, R. (eds) Applied Computing and Information Technology. ACIT 2018. Studies in Computational Intelligence, vol 788. Springer, Cham. https://doi.org/10.1007/978-3-319-98370-7_1

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