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International Conference on Electronic Government and the Information Systems Perspective

EGOVIS 2018: Electronic Government and the Information Systems Perspective pp 29–42Cite as

Critical Factors that Impact Process Management Implementation Strategies: A Case Study of a Government Agency

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Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 11032))

Abstract

Process management used as a managerial strategy can allow organizations to improve performance. Hence the need to understand the factors that may cause interference when adopting this strategy in an organization. Based on academic literature, a research tool was developed contemplating six critical factors that potentially impact the implementation of Process Management strategies. The research was divided into two phases: the first phase confirmed the conceptual model by means of 141 observations obtained from the State Audit Court of the state of Mato Grosso (Tribunal de Contas do Mato Grosso - TCE-MT); the second phase conducted an analysis of structural equations using the partial least squares regression method. The results reveal that Governance, Performance and People factors positively impact the process-oriented organizational culture of the TCE-MT.

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Acknowledgements

We would like to thank the UFMT, TCE-MT and Uniselva Foundation for all the support to develop and publish this research.

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Authors and Affiliations

  1. Universidade Federal de Mato Grosso, Cuiabá, MT, Brazil

    Renato Neder, Paulo Augusto Ramalho de Souza, Olivan da Silva Rabêlo, Elisandra Marisa Zambra, Cristiano Maciel & Alexandre M. dos Anjos

  2. Fundação de Apoio da Universidade Federal de Mato Grosso - Uniselva, Cuiabá, MT, Brazil

    Cristiano Maciel & Samara Vaz da Cunha Trejan

  3. Tribunal de Contas do Estado do Mato Grosso, Cuiabá, MT, Brazil

    Rodrigo Mello

Authors
  1. Renato Neder
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  2. Paulo Augusto Ramalho de Souza
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  3. Olivan da Silva Rabêlo
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  4. Elisandra Marisa Zambra
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  5. Cristiano Maciel
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  6. Rodrigo Mello
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  7. Samara Vaz da Cunha Trejan
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  8. Alexandre M. dos Anjos
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Corresponding authors

Correspondence to Renato Neder , Paulo Augusto Ramalho de Souza , Elisandra Marisa Zambra , Cristiano Maciel , Rodrigo Mello , Samara Vaz da Cunha Trejan or Alexandre M. dos Anjos .

Editor information

Editors and Affiliations

  1. Corvinus University of Budapest, Budapest, Hungary

    Andrea Kő

  2. Institute of Legal Information Theory and Techniques, Florence, Italy

    Enrico Francesconi

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Neder, R. et al. (2018). Critical Factors that Impact Process Management Implementation Strategies: A Case Study of a Government Agency. In: Kő, A., Francesconi, E. (eds) Electronic Government and the Information Systems Perspective. EGOVIS 2018. Lecture Notes in Computer Science(), vol 11032. Springer, Cham. https://doi.org/10.1007/978-3-319-98349-3_3

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  • DOI: https://doi.org/10.1007/978-3-319-98349-3_3

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-98348-6

  • Online ISBN: 978-3-319-98349-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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