Abstract
Maintenance and restoration of human well-being is healthcare’s central purpose. However, medical personnel’s everyday work has become more and more characterized by administrative tasks, such as writing medical reports or documenting a patient’s treatment. Particularly in the healthcare sector, these tasks usually entail working with different software systems on mostly traditional desktop computers. Using such machines to collect data during doctor-patient encounters presents a great challenge. The doctor wants to gather patient data as quickly and as completely as possible. On the other hand, the patient wants the doctor to empathize with him or her. Capturing data with a keyboard, using a traditional desktop computer, is cumbersome. Furthermore, this setting can create a barrier between doctor and patient. Our aim is to ease data entry in doctor-patient encounters. In this chapter, we present a software tool, Tele-Board MED, that allows recording data with the help of handwritten and spoken notes that are transformed automatically to a textual format via handwriting and speech recognition. Our software is a lightweight web application that runs in a web browser. It can be used on a multitude of hardware, especially mobile devices such as tablet computers or smartphones. In an initial user test, the digital techniques were rated as more suitable than a traditional pen and paper approach that entails follow-up content digitization.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
American Standard Code for Information Interchange—character encoding standard for electronic communication.
- 2.
Unicode Transformation Format—8-bit—variable width character encoding standard.
- 3.
Representational State Transfer (REST)—Interoperability architecture for distributed hypermedia systems.
- 4.
A JavaScript run-time environment typically used server-side—https://nodejs.org/
- 5.
https://caniuse.com/#feat=speech-recognition—Retrieved Dec. 2017.
- 6.
Multipurpose Internet Mail Extensions (MIME)—Standard for defining email data format. Also used for content-type definition outside of email.
References
Bundesgesetz. (2013). Gesetz zur Verbesserung der Rechte von Patientinnen und Patienten, Bonn.
Castonguay, L. G., Constantino, M. J., & Holtforth, M. G. (2006). The working alliance: Where are we and where should we go? Psychotherapy: Theory, Research, Practice, Training, 43, 271–279. https://doi.org/10.1037/0033-3204.43.3.271
Chiu, C.-C., Tripathi, A., Chou, K., Co, C., Jaitly, N., Jaunzeikare, D., et al. (2017). Speech recognition for medical conversations. Retrieved from http://arxiv.org/abs/1711.07274
Faulkner, F., Eicholz, A., Leithead, T., & Danilo, A. (2017). HTML 5.1 2nd Edition, W3C Recommendation, W3C. Retrieved December 2017, from https://www.w3.org/TR/2017/REC-html51-20171003/
Gericke, L., Gumienny, R., & Meinel, C. (2012a). Tele-board: Follow the traces of your design process history. In H. Platter, C. Meinel, & L. Leifer (Eds.), Design thinking research: Studying co-creation in practice (pp. 15–29). Berlin: Springer.
Gericke, L., Wenzel, M., Gumienny, R., Willems, C., & Meinel, C. (2012b). Handwriting recognition for a digital whiteboard collaboration platform. In: Proceedings of the 13th international conference on Collaboration Technologies and Systems (CTS) (pp. 226–233), Denver, CO, USA, IEEE Press.
Gumienny, R., Gericke, L., Quasthoff, M., Willems, C., & Meinel, C. (2011). Tele-board: Enabling efficient collaboration in digital design spaces. In Proceedings of the 15th international conference on Computer Supported Cooperative Work in Design (CSCWD) (pp. 47–54).
Hayrinen, K., Saranto, K., & Nykanen, P. (2008). Definition, structure, content, use and impacts of electronic health records: A review of the research literature. International Journal of Medical Informatics, 77(5), 291–304. https://doi.org/10.1016/j.ijmedinf.2007.09.001.
Lussier, Y. A., Maksud, M., Desruisseaux, B., Yale, P. P., & St-Arneault, R. (1993). PureMD: a Computerized Patient Record software for direct data entry by physicians using a keyboard-free pen-based portable computer. Proceedings of symposium on computer applications in medical care (pp. 261–264). Retrieved from http://www.ncbi.nlm.nih.gov/pubmed/1482879
Perlich, A., & Meinel, C. (2016). Patient-provider teamwork via cooperative note taking on Tele-Board MED. In Exploring complexity in health: An interdisciplinary systems approach (pp. 117–121).
Perlich, A. & Meinel, C. (in press). Cooperative Note-Taking in Psychotherapy Sessions: An Evaluation of the Therapist’s User Experience with Tele- Board MED. In Proceedings of the IEEE Healthcom 2018.
Perlich, A., von Thienen, J., Wenzel, M., & Meinel, C. (2017). Redesigning medical encounters with Tele-Board MED. In H. Plattner, C. Meinel, & L. Leifer (Eds.), Design thinking research: Taking breakthrough innovation home (pp. 101–123). Berlin: Springer.
Pittman, J. A. (2007). Handwriting recognition: Tablet PC text input. Computer, 40(9), 49–54.
Plamondon, R., & Srihari, S. N. (2000). On-line and off-line handwriting recognition: A comprehensive survey. IEEE Transactions on Pattern Analysis and Machine Intelligence, 22(1), 63–84.
Prasad, J. R., & Kulkarni, U. (2010). Trends in handwriting recognition. In 3rd International conference on emerging trends in engineering and technology (pp. 491–495).
Reeves, B., & Nass, C. (1996). The media equation: How people treat computers, television, and new media like real people and places. Cambridge: Cambridge University Press.
Russell, A. (2015). Progressive web apps: Escaping tabs without losing our soul. Retrieved December 2017.
Russell, A. (2016). What, exactly, makes something a progressive web app? Retrieved December 2017.
Shachak, A., & Reis, S. (2009). The impact of electronic medical records on patient-doctor communication during consultation: A narrative literature review. Journal of Evaluation in Clinical Practice, 15(4), 641–649. https://doi.org/10.1111/j.1365-2753.2008.01065.x
Shires, G., & Wennborg, H. (2014). Web speech API specification, Editor’s Draft, W3C. Retrieved December 2017, from https://w3c.github.io/speech-api/webspeechapi.html
von Thienen, J. P. A., Perlich, A., Eschrig, J., & Meinel, C. (2016). Smart documentation with Tele-Board MED. In H. Plattner, C. Meinel, & L. Leifer (Eds.), Design thinking research: Making design thinking foundational (pp. 203–233). Berlin: Springer.
Weber, J. (2003). Tomorrow’s transcription tools: What new technology means for healthcare. Journal of AHIMA, 74(3), 39–43–6. Retrieved from http://www.ncbi.nlm.nih.gov/pubmed/12914348
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this chapter
Cite this chapter
Wenzel, M., Perlich, A., von Thienen, J.P.A., Meinel, C. (2019). New Ways of Data Entry in Doctor-Patient Encounters. In: Meinel, C., Leifer, L. (eds) Design Thinking Research. Understanding Innovation. Springer, Cham. https://doi.org/10.1007/978-3-319-97082-0_9
Download citation
DOI: https://doi.org/10.1007/978-3-319-97082-0_9
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-97081-3
Online ISBN: 978-3-319-97082-0
eBook Packages: Business and ManagementBusiness and Management (R0)