Tailored Patient Experiences

A Research Through Design Study
  • Bob GroeneveldEmail author
  • Marijke Melles
  • Stephan Vehmeijer
  • Nina Mathijssen
  • Lisanne van Dijk
  • Richard Goossens
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 818)


To achieve optimal patient-centered care for people undergoing a Total Hip Arthroplasty (THA), communication should ideally be tailored. In previous studies, three clusters of patients or patient ‘roles’ were identified based on communication preferences and clinical and psychological characteristics as a starting point for tailored communication in orthopedics. The current study aims to formulate initial guidelines for the design of tailored communication and information provision based on these roles. Two design cases were each evaluated as storyboards with twelve patients (three, seven, and two patients of each role, respectively). Generic and functionality-specific preferences were indicated by participants for both design proposals. Similarities in feedback per role provided the basis for generating an initial set of role-specific guidelines, that can be used to design tailored information and communication solutions.


Communication design Healthcare Patient experience 



This work was supported by the Netherlands Organisation for Scientific Research (NWO) and Zimmer Biomet Inc [grant number 314-99-118].


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Faculty of Industrial Design EngineeringDelft University of TechnologyDelftThe Netherlands
  2. 2.Orthopaedics GroupReinier de Graaf HospitalDelftThe Netherlands

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