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Tailored Patient Experiences

A Research Through Design Study

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Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018) (IEA 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 818))

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Abstract

To achieve optimal patient-centered care for people undergoing a Total Hip Arthroplasty (THA), communication should ideally be tailored. In previous studies, three clusters of patients or patient ‘roles’ were identified based on communication preferences and clinical and psychological characteristics as a starting point for tailored communication in orthopedics. The current study aims to formulate initial guidelines for the design of tailored communication and information provision based on these roles. Two design cases were each evaluated as storyboards with twelve patients (three, seven, and two patients of each role, respectively). Generic and functionality-specific preferences were indicated by participants for both design proposals. Similarities in feedback per role provided the basis for generating an initial set of role-specific guidelines, that can be used to design tailored information and communication solutions.

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Acknowledgements

This work was supported by the Netherlands Organisation for Scientific Research (NWO) and Zimmer Biomet Inc [grant number 314-99-118].

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Authors and Affiliations

  1. Faculty of Industrial Design Engineering, Delft University of Technology, Landbergstraat 15, 2628 CE, Delft, The Netherlands

    Bob Groeneveld, Marijke Melles, Lisanne van Dijk & Richard Goossens

  2. Orthopaedics Group, Reinier de Graaf Hospital, Reinier de Graafweg 5, 2625 AD, Delft, The Netherlands

    Stephan Vehmeijer & Nina Mathijssen

Authors
  1. Bob Groeneveld
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  2. Marijke Melles
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  3. Stephan Vehmeijer
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  4. Nina Mathijssen
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  5. Lisanne van Dijk
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  6. Richard Goossens
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Corresponding author

Correspondence to Bob Groeneveld .

Editor information

Editors and Affiliations

  1. University of the Republic of San Marino, San Marino, San Marino

    Sebastiano Bagnara

  2. Centre for Clinical Risk Management and Patient Safety, Tuscany Region, Florence, Italy

    Riccardo Tartaglia

  3. Centre for Clinical Risk Management and Patient Safety, Tuscany Region, Florence, Italy

    Sara Albolino

  4. Fraunhofer FKIE, Bonn, Nordrhein-Westfalen, Germany

    Thomas Alexander

  5. International Ergonomics Association, Tokyo, Japan

    Yushi Fujita

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Cite this paper

Groeneveld, B., Melles, M., Vehmeijer, S., Mathijssen, N., van Dijk, L., Goossens, R. (2019). Tailored Patient Experiences. In: Bagnara, S., Tartaglia, R., Albolino, S., Alexander, T., Fujita, Y. (eds) Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018). IEA 2018. Advances in Intelligent Systems and Computing, vol 818. Springer, Cham. https://doi.org/10.1007/978-3-319-96098-2_26

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