Advertisement

Development and Handling of Procedure Models for the Selection and Implementation of Business Software

  • Volker NissenEmail author
Chapter
Part of the Contributions to Management Science book series (MANAGEMENT SC.)

Abstract

The study presented provides some empirical insights into two core fields of activity in IT consulting. For the selection and implementation of business software, results on the development and handling of procedural models are presented. Such models document the suggested practical steps in corresponding consulting projects. The use of procedure models is well established in consulting practice, at least among the 14 companies surveyed. Apart from some differences in the models’ operation due to pragmatic reasons, even small consulting firms behave in this respect in the same way as large consulting providers. Sequential procedure models are mainly used. An orientation towards reference models described in the literature actually takes place. However, such models are always adapted to the individual case of the client. This tailoring of the approach is considered very important for customer acceptance.

References

  1. Bruhn M (2016) Qualitätsmanagement für Dienstleistungen—Grundlagen, Konzepte, Methoden, 10th edn. Springer, BerlinCrossRefGoogle Scholar
  2. Bundesverband Deutscher Unternehmensberater (2017) Facts and Figures zum Beratermarkt 2016. Marktstudie, BonnGoogle Scholar
  3. Capgemini (2017) Studie IT-trends 2017. https://www.capgemini.com/de-de/wp-content/uploads/sites/5/2017/02/it-trends-studie-2017.pdf. Accessed 30 Jan 2018
  4. Gabriel H, Lohnert S (2001) Implementierung von Standardsoftware-Lösungen. In: Scheer A-W, Köppen A (eds) Consulting—Wissen für die Strategie-, Prozess- und IT-Beratung, 2nd edn. Springer, Berlin, pp 181–210Google Scholar
  5. Heinrich L, Heinzl A, Roithmayr F (2004) Wirtschaftsinformatik-Lexikon, 7th edn. Oldenbourg, MünchenGoogle Scholar
  6. Maister DH (2003) Managing the professional service firm. Schuster and Schuster, LondonGoogle Scholar
  7. Mayer HO (2012) Interview und schriftliche Befragung—Entwicklung, Durchführung und Auswertung, 6th edn. Oldenbourg, MünchenGoogle Scholar
  8. Mieschke L (2004) Strategisches Geschäftsmodell der Informationstechnologieberatung. DUV, WiesbadenCrossRefGoogle Scholar
  9. Nissen V (2010) Entstehung und Handhabung von Vorgehensmodellen zur Software-Auswahl und Software-Einführung in der IT Beratung. In: Schumann M, Kolbe LM, Breitner MH, Frerichs A (eds) Proceedings MKWI 2010. Universitätsverlag Göttingen, pp 595–610 (CD)Google Scholar
  10. Nissen V, Kinne S (2008) IT und Strategieberatung—eine Gegenüberstellung. In: Loos P, Breitner, M, Deelmann, T (eds) Proceedings „IT-Beratung“ of MKWI 2008. Logos, Berlin, pp 89–106Google Scholar
  11. Nissen V, Simon C (2009) Kernaufgaben und Vorgehensmodelle in der IT Beratung. TU Ilmenau, Chair of Information Systems Engineering in Services. Research reports on consulting 2009–02Google Scholar
  12. Stahlknecht P, Hasenkamp U (2004) Einführung in die Wirtschaftsinformatik, 11th edn. Springer, BerlinGoogle Scholar

Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Economic Sciences and MediaIlmenau University of TechnologyIlmenauGermany

Personalised recommendations