Development and Handling of Procedure Models for the Selection and Implementation of Business Software

  • Volker NissenEmail author
Part of the Contributions to Management Science book series (MANAGEMENT SC.)


The study presented provides some empirical insights into two core fields of activity in IT consulting. For the selection and implementation of business software, results on the development and handling of procedural models are presented. Such models document the suggested practical steps in corresponding consulting projects. The use of procedure models is well established in consulting practice, at least among the 14 companies surveyed. Apart from some differences in the models’ operation due to pragmatic reasons, even small consulting firms behave in this respect in the same way as large consulting providers. Sequential procedure models are mainly used. An orientation towards reference models described in the literature actually takes place. However, such models are always adapted to the individual case of the client. This tailoring of the approach is considered very important for customer acceptance.


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© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Economic Sciences and MediaIlmenau University of TechnologyIlmenauGermany

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