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Design Thinking Application Methodology for Pediatric Service Innovation

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Knowledge Management in Organizations (KMO 2018)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 877))

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Abstract

Design Thinking is defined as a methodology that facilitates the generation and implementation of innovative ideas contributing to competitiveness in the current dynamic context.

The aim of this article delves into the concept of Design Thinking, its potential application in the health sector and presents a methodology designed from theoretical contributions for innovation in the service experience of pediatric patients in a hospital.

The present study shows excellent results about the implementation of Design Thinking in the Health Sector, specifically in a Pediatric Department. The contribution of the Design Thinking methodology was the Hospital Classrooms and the development of a videogame for the understanding of Acute Lymphoid Leukemia that could help the wellness and the quality of life of pediatric patients.

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Author information

Authors and Affiliations

  1. Universidad Católica de Colombia, Bogotá, Colombia

    Lizeth Fernanda Serrano Cárdenas, Flor Nancy Díaz-Piraquive & Ivanhoe Rozo Rojas

  2. Universidad Industrial de Santander, Bucaramanga, Colombia

    Edna Rocío Bravo Ibarra

  3. Universidad Internacional de la Rioja, Madrid, Madrid, Spain

    Rubén González-Crespo & Ana Calvo

Authors
  1. Lizeth Fernanda Serrano Cárdenas
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  2. Edna Rocío Bravo Ibarra
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  3. Flor Nancy Díaz-Piraquive
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  4. Ivanhoe Rozo Rojas
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  5. Rubén González-Crespo
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  6. Ana Calvo
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Corresponding author

Correspondence to Flor Nancy Díaz-Piraquive .

Editor information

Editors and Affiliations

  1. School of Computing, Staffordshire University, Stafford, United Kingdom

    Lorna Uden

  2. University of Žilina, Žilina, Slovakia

    Branislav Hadzima

  3. National University of Kaohsiung, Kaohsiung, Taiwan

    I-Hsien Ting

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Cárdenas, L.F.S., Ibarra, E.R.B., Díaz-Piraquive, F.N., Rojas, I.R., González-Crespo, R., Calvo, A. (2018). Design Thinking Application Methodology for Pediatric Service Innovation. In: Uden, L., Hadzima, B., Ting, IH. (eds) Knowledge Management in Organizations. KMO 2018. Communications in Computer and Information Science, vol 877. Springer, Cham. https://doi.org/10.1007/978-3-319-95204-8_19

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  • DOI: https://doi.org/10.1007/978-3-319-95204-8_19

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-95203-1

  • Online ISBN: 978-3-319-95204-8

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