Abstract
Social norms are the informal understandings that govern the behavior within a society and are crucial for the feeling of togetherness and social cohesion. However, technology-mediated behavior often stands in conflict (e.g., parallel smartphone use undermining the norm of full attention for the conversation partner). Under the umbrella term ‘disrespectful technologies’, the present research discusses potential conflicts between technology use and social norms. We present four general types of frequent social norm conflicts, illustrate these by examples from research in different fields of HCI and a user survey, and discuss possibilities to address these in design. Altogether, we see the integration of social norm considerations in the user centered design approach as a long-term goal in HCI, with important consequences on an individual and societal level.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Turner, J.C.: Social Influence, vol. xvi. Thomson Brooks, Belmont (1991)
Przybylski, A.K., Weinstein, N.: Can you connect with me now? How the presence of mobile communication technology influences face-to-face conversation quality. J. Soc. Pers. Relatsh. 30(3), 237–246 (2013)
Sparknotes. http://www.sparknotes.com/sociology/society-and-culture/section3/
Moncur, W., Orzech, K.M., Neville, F.G.: Fraping, social norms and online representations of self. Comput. Hum. Behav. 63, 125–131 (2016)
Diefenbach, S., Christoforakos, L., Ullrich, D.: Digitale Disbalance - Herausforderungen der Smartphone-Ära. Wirtschaftspsychologie aktuell 17(3), 36–42 (2017)
Sabra, J.B.: “I Hate When They Do That!” Netiquette in mourning and memorialization among Danish Facebook users. J. Broadcast. Electron. Media 61(1), 24–40 (2017)
Lofland, L.H.: The social shaping of emotion: the case of grief. Symb. Interact. 8, 171–190 (1985)
Urban Dictionary. https://www.urbandictionary.com/define.php?term=Virtue%20Signalling
Voggeser, B.J., Singh, R.K., Göritz, A.S.: Self-control in online discussions: disinhibited online behavior as a failure to recognize social cues. Front. Psychol. 8, 2372 (2017)
Lee, M.K., Takayama, L.: Now, i have a body: uses and social norms for mobile remote presence in the workplace. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 33–42. ACM (2011)
Preece, J.: Etiquette online: from nice to necessary. Commun. ACM 47(4), 56–61 (2004)
Ars Technica Open Forum: How do you address someone in your reply to their emails? https://arstechnica.com/civis/viewtopic.php?f=23&t=1244027
Hassenzahl, M.: Experience design: technology for all the right reasons. Synth. Lect. Hum. Cent. Inform. 3(1), 1–95 (2010)
Watzlawick, P., Bavelas, J.B., Jackson, D.D.: Pragmatics of Human Communication: A Study of Interactional Patterns, Pathologies and Paradoxes. WW Norton & Company, New York (2011)
Acknowledgments
Part of this research has been funded by the German Federal Ministry of Education and Research (BMBF), project Kommunikado (FKZ: 01IS15040D).
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer International Publishing AG, part of Springer Nature
About this paper
Cite this paper
Diefenbach, S., Ullrich, D. (2019). Disrespectful Technologies: Social Norm Conflicts in Digital Worlds. In: Ahram, T., Falcão, C. (eds) Advances in Usability, User Experience and Assistive Technology. AHFE 2018. Advances in Intelligent Systems and Computing, vol 794. Springer, Cham. https://doi.org/10.1007/978-3-319-94947-5_5
Download citation
DOI: https://doi.org/10.1007/978-3-319-94947-5_5
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-94946-8
Online ISBN: 978-3-319-94947-5
eBook Packages: EngineeringEngineering (R0)