Abstract
With the rapid development of market economy, enterprises acquire competitive advantage through improving customers’ loyalty. It is the key factor cannot be ignored to grasp the user value accurately. We extracted the central effective user value, established the product service system quickly to satisfy the users’ needs and enhance the competitiveness of enterprises. Firstly, the user journey diagram was drawn to analyze the mental activities, by which we got the value requirements, and transformed it through the positive creative design thinking. Secondly, according to the positive value factors, the ‘human-object’ three-dimensional ecosphere was constructed, then we built the product service model. Finally, the intelligent air-housekeeper product service system verified the validity of the model and methods, and satisfied the value demands of users. Meanwhile, the model has provided some references for other products design, and it is benefit to improve the core competitiveness of product service.
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Acknowledgments
The author would like to thank the subjects for their participation in the experimental study. This research was supported by Ministry of education of Humanities and Social Science project (Semantic Analysis and Design Heritage of Han-Tang Culture 14YJC760008) and Doctoral research project of Shaanxi University of Science & Technology.
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Wang, W., Zhang, Y., Wei, T. (2019). Research on the Model Construction of Intelligent Home Product Service Based on User Value. In: Ahram, T., Falcão, C. (eds) Advances in Usability, User Experience and Assistive Technology. AHFE 2018. Advances in Intelligent Systems and Computing, vol 794. Springer, Cham. https://doi.org/10.1007/978-3-319-94947-5_33
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DOI: https://doi.org/10.1007/978-3-319-94947-5_33
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