Abstract
The management of service parts inventories in the post- product life cycle is an issue that has often been ignored by companies, resulting in additional problems that may negatively affect their reputation. The main purpose of this research is to develop a methodology to help decision makers manage service part issues in the period following product discontinuation. To this end, an action research case study was carried out in an industrial manufacturer of household appliances, which is bound by legal obligation to provide service parts for its products for a period of 15 years after ceasing production. The work resulted in three deliverables, namely, characterization of the company situation, definition of a procedure to eliminate obsolete stocks, and definition of a procedure to manage active service parts. Implementation of the procedures has made it possible to improve the service levels for service parts and to achieve a 10% decrease in the inventory value of service part components.
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Ferreira, L.M.D.F., Arantes, A., Silva, C. (2018). Managing Service Parts for Discontinued Products: An Action Research Approach. In: Parlier, G., Liberatore, F., Demange, M. (eds) Operations Research and Enterprise Systems. ICORES 2017. Communications in Computer and Information Science, vol 884. Springer, Cham. https://doi.org/10.1007/978-3-319-94767-9_11
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DOI: https://doi.org/10.1007/978-3-319-94767-9_11
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