Skip to main content

Exploring the Role of Service Eco-system in Developing Countries: A Case Study of Ride Hailing Service in Pakistan

  • Conference paper
  • First Online:
Book cover Advances in Human Factors, Business Management and Society (AHFE 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 783))

Included in the following conference series:

  • 3473 Accesses

Abstract

The application of sharing economy in developing countries has the potential to increase the social capital and economic growth. It can assist with economic development and enable entrepreneurship. However, there are still some barriers to the sharing economy in developing countries. They include a lack of trust, social and cultural norms regarding ownership, inadequate technology, lack of electronic payment systems, insufficient assets, skills, and inappropriate regulations. The aim of this research is to better understand the differences between the ride-hailing value co-creation process typically found in developing countries, and prevailing ride-hailing value co-creation process in developed countries. The insights provide useful information, which allow harnessing sharing economy for the benefit of developing countries.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Botsman, R.: The case for collaborative consumption (2010). https://www.ted.com/talks/rachel_botsman_the_case_for_collaborative_consumption/transcrip. Accessed 2 Jan 2016

  2. Reuters (2016). https://www.reuters.com/article/us-pakistan-women-drivers/cab-hailing-company-careem-launches-women-drivers-in-conservative-pakistan-idUSKBN13W0UU

  3. Maglio, P.P., Spohrer, J.: Fundamentals of service science. J. Acad. Market. Sci. 36(1), 18–20 (2007). https://doi.org/10.1007/s11747-007-0058-9

    Article  Google Scholar 

  4. Vargo, S.L., Lusch, R.F.: Evolving to a new dominant logic for marketing. J. Market. 68(1), 1–17 (2004)

    Article  Google Scholar 

  5. Vargo, S.L., Lusch, R.F.: Service-dominant logic: continuing the evolution. J. Acad. Market. Sci. 36(1), 1–10 (2008)

    Article  Google Scholar 

  6. Retamal, M.: Product-service systems in Southeast Asia: business practices and factors influencing environmental sustainability. J. Clean. Prod. 143, 894–903 (2017). https://doi.org/10.1016/j.jclepro.2016.12.032

    Article  Google Scholar 

  7. Mazzella, F., Sundararajan, A., Butt d’Espous, V., Möhlmann, M.: How digital trust powers the sharing economy. IESE Insight 30, 24–31 (2016)

    Article  Google Scholar 

  8. Mont, O.: Institutionalisation of sustainable consumption patterns based on shared use. Ecol. Econ. 50(1–2), 135–153 (2004). https://doi.org/10.1016/j.ecolecon.2004.03.030

    Article  Google Scholar 

  9. Retamal, M., Hussey, K.: Institutional barriers and enablers for collaborative consumption businesses in Southeast Asia (forthcoming)

    Google Scholar 

  10. Feeney, M.: How the sharing economy can help developing nations, 6 August 2014. https://www.cato.org/blog/how-sharing-economy-can-help-developing-nations

  11. van Welsum, D.: Sharing is caring? Not quite. Some observations about “the sharing economy” (Background Paper). World Bank Group (2016)

    Google Scholar 

  12. Dalberg. Digital sharing for global growth: Sharing resources, building economies. Dalberg Global Development Advisers (2016). https://www.digitalsharingeconomy.com/

  13. Liem, C.: The rise of the sharing economy in Indonesia (2015). http://bruegel.org/2015/12/the-rise-of-gther-sohawringi-necognormay-ipn-indolnyesia/

  14. Breidbach, C.F., Brodie, R.J.: Engagement platforms in the sharing economy: conceptual foundations and research directions. J. Serv. Theory Pract. 27(4), 761–777 (2017). https://doi.org/10.1108/jstp-04-2016-0071

    Article  Google Scholar 

  15. The Institute for Sustainable Futures (ISF), The Sharing Economy in Developing Countries (Report) (2017)

    Google Scholar 

  16. Vezzoli, C., Ceschin, F., Diehl, J.C., Kohtala, C.: New design challenges to widely implement “Sustainable Product-Service Systems”. J. Clean. Prod. 97, 1–12 (2015). https://doi.org/10.1016/j.jclepro.2015.02.061

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Ahson Javaid .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer International Publishing AG, part of Springer Nature

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Javaid, A., Kohda, Y. (2019). Exploring the Role of Service Eco-system in Developing Countries: A Case Study of Ride Hailing Service in Pakistan. In: Kantola, J.I., Nazir, S., Barath, T. (eds) Advances in Human Factors, Business Management and Society. AHFE 2018. Advances in Intelligent Systems and Computing, vol 783. Springer, Cham. https://doi.org/10.1007/978-3-319-94709-9_28

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-94709-9_28

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-94708-2

  • Online ISBN: 978-3-319-94709-9

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics