Abstract
Due to the difficulties experienced by blind and weak-sighted people within shopping centers, these people often avoid to visit these spaces, being excluded from the same experience as sighted people. The aim of this study was to determine the current situation of Guadalajara’s shopping centers and to address guidelines to enhance inclusivity for people with visual impairment in shopping centers. Nine subjects, with sight disabilities, took part in a semi-structured interview to register their previous experience visiting shopping centers. After that, each subject executed a Verbal Protocol Analysis while walking through a shopping center. Data were transcribed and thematically analyzed. The results from this study suggest that Guadalajara’s shopping centers do not have an inclusive design for users with visual impairments. The participants of this study think their experience in shopping centers could be enhanced if, at least, people around them had an “inclusive culture” and offered them any help.
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We express our sincere regards to our family and every person who collaborated in this study.
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Appendix: Sample of the Semi-structured Interview Questions
Appendix: Sample of the Semi-structured Interview Questions
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1.
What is the most frequent reason why you go to a shopping center?
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What strategies do you use to guide yourself within a shopping center?
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Have you been into a mall with adjustments for the blind?
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If the shopping centers had adaptations, would you visit them more frequently or with greater pleasure?
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What do you think about braille signs, podotactile guides, and auditive guides?
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What kind of adaptation would you suggest for a shopping center?
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Which the shopping center you visit the most? Why?
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Which the shopping center you visit the least? Why?
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What bothers you the most about a shopping center?
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Mention any your positive or negative experiences in shopping centers.
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Uribe-Fernández, M., SantaCruz-González, N., Aceves-González, C., Rossa-Sierra, A. (2019). Assessment of How Inclusive Are Shopping Centers for Blind People. In: Di Bucchianico, G. (eds) Advances in Design for Inclusion. AHFE 2018. Advances in Intelligent Systems and Computing, vol 776. Springer, Cham. https://doi.org/10.1007/978-3-319-94622-1_9
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DOI: https://doi.org/10.1007/978-3-319-94622-1_9
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