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A Visual Analytics Approach to Combat Confirmation Bias for a Local Food Bank

Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 778)

Abstract

In the fight against hunger, Food Banks must routinely make strategic distribution decisions under uncertain supply (donations) and demand. One of the challenges facing the decision makers is that they tend to rely heavily on their prior experiences to make decisions, a phenomenon called cognitive bias. This preliminary study seeks to address cognitive bias through a visual analytics approach in the decision-making process. Using certain food bank data, interactive dashboards were prepared as an alternative to the customary spreadsheet format. A preliminary study was conducted to evaluate the effectiveness of the dashboard and results indicated dashboards reduced the amount of confirmation bias.

Keywords

Human factors Human-Systems integration Cognitive bias Visual analytics 

Notes

Acknowledgments

The study is supported in part by a National Science Foundation grant - PFI: Flexible Equitable Efficient Effective Distribution (FEEED) (Award number: 1718672).

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Copyright information

© Springer International Publishing AG, part of Springer Nature 2019

Authors and Affiliations

  1. 1.Department of Industrial and Systems EngineeringNorth Carolina A&T State UniversityGreensboroUSA

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