Skip to main content

Smart University for Sustainable Governance in Smart Local Service Systems

  • Conference paper
  • First Online:
Advances in Artificial Intelligence, Software and Systems Engineering (AHFE 2018)

Abstract

From the Service Science perspective, our work tends to provide a conceptual and methodological contribution to affirm the role of the university as the responsible agent for the growth and development of a local area. In this sense, the purpose is to promote a harmonious growth of the whole local service system, focused on academic quality and accountability through the approach to Social Responsibility, also involving government, business and society. The University as a place for higher education and research, at the same time, represents a privileged space of convergence of different growth perspectives of the local actors. This convergence should be seen as a “place” to share and develop a common sense of value that is smart, ethically, socially, and economically sustainable, i.e. a Smart Local Service System (S-LSS).

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 249.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Etzkowitz, H., Webster, A., Gebhardt, C., Terra, B.R.C.: The future of the university and the university of the future: evolution of ivory tower to entrepreneurial paradigm. Res. Policy 29(2), 313–330 (2000)

    Article  Google Scholar 

  2. Etzkowitz, H.: The norms of entrepreneurial science: cognitive effects of the new university–industry linkages. Res. Policy 27(8), 823–833 (1998)

    Article  Google Scholar 

  3. Mian, S.A.: University’s involvement in technology business incubation: what theory and practice tell us? Int. J. Entrep. Innov. Manage. 13(2), 113–121 (2011)

    Google Scholar 

  4. Chesbrough, H.W.: Open Innovation: The New Imperative for Creating and Profiting from Technology. Harvard Business Press, Boston (2006)

    Google Scholar 

  5. Audretsch, D.B.: The Entrepreneurial society. Oxford University Press, New York (2007)

    Book  Google Scholar 

  6. Nybom, T.: The Humboldt legacy: reflections on the past, present, and future of the European university. High. Educ. Policy 16(2), 141–159 (2003)

    Article  Google Scholar 

  7. Schimank, U., Markus, W.: Beyond Humboldt? The relationship between teaching and research in European university systems. Sci. Public Policy 27(6), 397–408 (2000)

    Article  Google Scholar 

  8. Audretsch, D.B.: From the entrepreneurial university to the university for the entrepreneurial society. J. Technol. Transf. 39(3), 313–321 (2014)

    Article  Google Scholar 

  9. Etzkowitz, H., Stevens, A. J.: Inching toward industrial policy: the university’s role in government initiatives to assist small, innovative companies in the U. Sci. Technol. Stud. (1995)

    Google Scholar 

  10. Audretsch, D.B.: The entrepreneurial society. In: New Frontiers in Entrepreneurship, pp. 95–105. Springer, New York (2009)

    Chapter  Google Scholar 

  11. Mowery, D.C.: The Bayh-Dole Act and high-technology entrepreneurship in US universities: chicken, egg, or something else? In: University Entrepreneurship and Technology Transfer, pp. 39–68. Emerald Group Publishing Limited (2005)

    Google Scholar 

  12. Chesbrough, H.W.: Open innovation: a new paradigm for understanding industrial innovation. In: Chesbrough, H.W., Vanhaverbeke, W., West, J. (eds.) Open Innovation: Researching a New Paradigm. Oxford University Press, Oxford (2006)

    Google Scholar 

  13. Perkmann, M., Walsh, K.: University–industry relationships and open innovation: towards a research agenda. Int. J. Manage. Rev. 9(4), 259–280 (2007)

    Article  Google Scholar 

  14. Rothaermel, F.T., Agung, S.D., Jiang, L.: University entrepreneurship: a taxonomy of the literature. Ind. Corp. chang. 16(4), 691–791 (2007)

    Article  Google Scholar 

  15. Spohrer, J., Kwan, S.K., Fisk, R.P.: Marketing: a service science and arts perspective. In: Rust, R.T., Huang, M.H. (eds.) Handbook of Service Marketing Research, pp. 489–526. Edward Elgar, New York (2014)

    Google Scholar 

  16. Spohrer, J.C., Freund L.: Measuring T-shapes for ISSIP professional development. In: AHFE 2014 2nd Conference on Human Side of Service Engineering (2014)

    Google Scholar 

  17. Gulbrandsen, M., Slipersaeter, S.: The third mission and the entrepreneurial university model.Univ. Strat. Knowl. Creat. 112–143 (2007). In: Bonaccorsi, A., Daraio, C. (eds.) Universities and Strategic Knowledge Creation: Specialization and Performance in Europe. Edward Elgar Publishing

    Google Scholar 

  18. Etzkowitz, H., Leydesdorff, L.: The future location of research and technology transfer. J. Technol. Transf. 24, 111–123 (1999)

    Article  Google Scholar 

  19. Ferretti, M., Parmentola, A.: The Creation of Local Innovation Systems in Emerging Countries: The Role of Governments, Firms and Universities. Springer, Heidelberg (2015)

    Book  Google Scholar 

  20. Etzkowitz, H., Zhou, C.: Triple helix twins: innovation and sustainability. Sci. Public Policy 33(1), 77–83 (2006)

    Article  Google Scholar 

  21. Etzkowitz, H., Leydesdorff, L.: The dynamics of innovation: from national systems and ‘Mode 2’ to a triple helix of university-industry-government relations. Res. Policy 29, 109–123 (2000)

    Article  Google Scholar 

  22. Mowery, D.C., Sampat, B.N.: The Bayh-Dole Act of 1980 and university–industry technology transfer: a model for other OECD governments? J. Technol. Transf. 30(1), 115–127 (2004)

    Article  Google Scholar 

  23. Uyarra, E.: Conceptualizing the regional roles of universities: implications and contradictions. Eur. Plan. Stud. 18(8), 1227–1246 (2010)

    Article  Google Scholar 

  24. Cooke, P.: Regionally asymmetric knowledge capabilities and open innovation: exploring ‘Globalisation 2’ – a new model of industry organisation. Res. Policy 34, 1128–1149 (2005)

    Article  Google Scholar 

  25. Etzkowitz, H., Leydesdorff, L.: Universities and the Global Knowledge Economy: A Triple Helix of University-Industry-Government Relations. Printer, London (1997)

    Google Scholar 

  26. Benneworth, P., Hospers, G.: The new economic geography of old industrial regions: universities as global/local pipelines. Environ. Plan. C 25(5), 779–802 (2007)

    Article  Google Scholar 

  27. Gunasekara, C.: The generative and developmental roles of universities in regional innovation systems. Sci. Public Policy 33(2), 137–150 (2006)

    Article  Google Scholar 

  28. Chatterton, P., Goddard, J.: The response of higher education institutions to regional needs. Eur. J. Educ. 35(4), 475–496 (2000)

    Article  Google Scholar 

  29. Gunasekara, C.: Reframing the role of universities in the development of regional innovation systems. J. Technol. Transf. 31(1), 101–113 (2006)

    Article  Google Scholar 

  30. OECD: Higher Education and Regions: Globally Competitive, Locally Engaged. OECD, Paris (2007)

    Google Scholar 

  31. Boucher, G., Conway, C., Van Der Meer, E.: Tiers of engagement by universities in their region’s development. Reg. Stud. 37(9), 887–897 (2003)

    Article  Google Scholar 

  32. Keating, M., Loughlin, J., Deschouwer, K.: Culture, Institutions and Economic Development: A Study of Eight European Regions. Edward Elgar, Cheltenham (2003)

    Google Scholar 

  33. Arbo, P., Benneworth, P.: Understanding the regional contribution of higher education institutions: a literature review. OECD Educ. Work. Pap. (9) (2007)

    Google Scholar 

  34. Tsipouri, L.: Perceived and actual roles of academics in science policy. In: Siune, K. (ed.) Science Policy: Setting the Agenda for Research. The Danish Institute for Studies in Research and Research Policy (2001)

    Google Scholar 

  35. Bryson, J.: Spreading the message: management consultants and the shaping of economic geographies in time and space. In: Bryson, J.R., et al. (eds.) Knowledge, Space, Economy. Routledge, London (2000)

    Google Scholar 

  36. Muller, E., Zenker, A.: Business services as actors of knowledge transformation: the role of KIBS in regional and national innovation systems. Res. Policy 30, 1501–1516 (2001)

    Article  Google Scholar 

  37. Beaverstock, J., Smith, N., Taylor, P.: World city networks: a new meta geography. Ann. Assoc. Am. Geograph. 90(1), 123–134 (2000)

    Article  Google Scholar 

  38. Hospers, G.J.: Slimmestreken. Actuele Onderwerpen, Lelystad (2006)

    Google Scholar 

  39. Kerr, C.: The uses of the multiversity (2001)

    Google Scholar 

  40. Benneworth, P.S., Charles, D.R.: Bridging cluster theory and practice: learning from the cluster policy cycle. In: Bergman, E.M., et al. (eds.) Innovative Clusters: Drivers of National Innovation Systems. OECD, Paris (2001)

    Google Scholar 

  41. Göransson, B., Maharajh, R., Schmoch, U.: New activities of universities in transfer and extension: multiple requirements and manifold solutions. Sci. Public Policy 36(2), 157–164 (2009)

    Article  Google Scholar 

  42. Saad, M., Zawdie, G.: Introduction to special issue: the emerging role of universities in socio-economic development through knowledge networking. Sci. Public Policy 38(1), 3–6 (2011)

    Article  Google Scholar 

  43. D’Este, P., Patel, P.: University-industry linkages in the UK: what are the factors underlying the variety of interactions with industry? Res. Policy 36(9), 1295–1313 (2007)

    Article  Google Scholar 

  44. Bramwell, A., Wolfe, D.A.: Universities and regional economic development: the entrepreneurial University of Waterloo. Res. Policy 37(8), 1175–1187 (2008)

    Article  Google Scholar 

  45. Freitas, I.M.B., Geuna, A., Rossi, F.: Finding the right partners: institutional and personal modes of governance of university–industry interactions. Res. Policy 42(1), 50–62 (2013)

    Article  Google Scholar 

  46. Lagendijk, A., Rutten, R.: Associational dilemmas in regional innovation strategy development: regional innovation support organisations and the RIS/RITTS programmes. In: Bakkers, S., Boekema, F. (eds.) Universities, Knowledge Infrastructure and the Learning Region. Edward Elgar, Aldershot (2001)

    Google Scholar 

  47. Bathelt, H., Malmberg, A., Maskell, P.: Clusters and knowledge: local buzz, global pipelines and the process of knowledge creation. Prog. Hum. Geograph. 28(1), 31–56 (2004)

    Article  Google Scholar 

  48. Lampert, M., Clark, C.M.: Expert knowledge and expert thinking in teaching: a response to Floden and Klinzing. Educ. Res. 19(5), 21–23 (1990)

    Article  Google Scholar 

  49. Spohrer, J., Giuiusa, A., Demirkan, H., Ing, D.: Service science: reframing progress with universities. Syst. Res. Behav. Sci. 30(5), 561–569 (2013). https://doi.org/10.1002/sres.2213

    Article  Google Scholar 

  50. IfM, I.B.M.: Succeeding Through Service Innovation: A Service Perspective for Education, Research, Business and Government. University of Cambridge Institute for Manufacturing, Cambridge (2008)

    Google Scholar 

  51. Spohrer, J.C., Maglio, P.P.: Towards a science of service systems, value and symbols. In: Handbook of Service Science (Service Science: Research and Innovations in the Service Economy), pp. 157–195 (2010)

    Chapter  Google Scholar 

  52. Piciocchi, P., Siano, A., Bassano,C., Conte, F.: Smart local service system. “Governamentalità intelligente” per la competitività del territorio. Atti del XXIV Convegno annuale di Sinergie (2012)

    Google Scholar 

  53. Piciocchi, P., Siano, A., Confetto, M.G., Paduano, E.: Driving co-created value through local tourism service systems (LTSS) in tourism sector. In: Gummesson, E., Mele, C., Polese, F. (eds.) Service Dominant Logic, Network and Systems Theory and Service Science. Giannini, Napoli (2011)

    Google Scholar 

  54. Spohrer, J., Maglio, P.P., Bailey, J., Gruhl, D.: Steps toward a science of service systems. Computer 40, 71–77 (2007)

    Article  Google Scholar 

  55. Spohrer, J.: Service science: progress and directions. In: AMA SERVSIG, Porto Portugal at FEUP Engineering School, June 2010. http://www.slideshare.net/spohrer/service-science-progress-and-directions-20100620

  56. Balducci A.: La città come campo di riflessione e di pratiche per le università milanesi. In: Balducci, A., Cognetti, F., Fedeli, V. (a cura di) Milano città degli studi. Storia, geografia e politiche delle università milanesi, Associazione Interessi Metropolitani, Editrice Segesta, Milano, pp. 197–198 (2010)

    Google Scholar 

  57. Cognetti, F.: La third mission dell’università. Lo spazio di soglia tra città e accademia. Territorio (2013)

    Google Scholar 

  58. Piciocchi, P., Spohrer, J., Bassano, C., Giuiusa, A.: Smart governance to mediate human expectations and systems context interactions. In: Spohrer, J.C., Freund, L.E. (ed.) vol. 18, pp. 319–328 (2012)

    Google Scholar 

  59. Triantafillou, P.: Conceiving “network governance”: the potential of the concepts of governmentality and normalization. In: Working paper 2004/4, Centre for Democratic Network Governance, Roskilde, May 2004

    Google Scholar 

  60. Trunfio, M.: Governance turistica e sistemi turistici locali: Modelli teorici ed evidenze empiriche in Italia. Giappichelli, Torino (2008)

    Google Scholar 

  61. Piciocchi P., Bassano C.: Governance and viability of franchising networks from a viable systems approach (VSA). In: The 2009 Naples Forum on Service, Service Dominant Logic, Service Science and Network Theory, Proceedings of the International Conference in Capri. Giannini Editore, Napoli, 16–19 June 2009

    Google Scholar 

  62. Berkes, F.: Cross-scale institutional linkages for commons management: perspectives from the bottom up. In: Ostrom, E., Dietz, T., Dolsak, N., Stern, P.C., Stonich, S., Weber, E.U. (eds.) The Drama of the Commons, pp. 293–321. National Academy Press, Washington (2002)

    Google Scholar 

  63. Young, O.R.: The Institutional Dimensions of Environmental Change: Fit, Interplay and Scale. MIT Press, Cambridge (2002)

    Google Scholar 

  64. Lebel, L.: Institutional dynamics and interplay: critical processes for forest governance and sustainability in the mountain regions of northern Thailand. In: Huber, U.M., Bugmann, H.K.M., Reasoner, M.A. (eds.) Global Change and Mountain Regions: An Overview of Current Knowledge, pp. 531–540. Springer, Berlin (2005)

    Chapter  Google Scholar 

  65. Peterson, G.D.: Political ecology and ecological resilience: an integration of human and ecological dynamics. Ecol. Econ. 35, 323–336 (2000)

    Article  Google Scholar 

  66. Ostrom, E.: Understanding Institutional Diversity. Princeton University Press, Princeton (2005)

    Google Scholar 

  67. Boschma, R.: Proximity and innovation: a critical assessment. Reg. Stud. 39(1), 61–74 (2005)

    Article  Google Scholar 

  68. Shaw, A.T., Gilly, J.P.: On the analytical dimension of proximity dynamics. Reg. Stud. 34(2), 169–180 (2000)

    Article  Google Scholar 

  69. Golinelli, C.M.: Il territorio sistema vitale: verso un modello di analisi. G. Giappichelli, Torino (2002)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Maria Cristina Pietronudo .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer International Publishing AG, part of Springer Nature

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Bassano, C., Carotenuto, A., Ferretti, M., Pietronudo, M.C., Coskun, H.E. (2019). Smart University for Sustainable Governance in Smart Local Service Systems. In: Ahram, T. (eds) Advances in Artificial Intelligence, Software and Systems Engineering. AHFE 2018. Advances in Intelligent Systems and Computing, vol 787. Springer, Cham. https://doi.org/10.1007/978-3-319-94229-2_20

Download citation

Publish with us

Policies and ethics