Skip to main content

Convincing Systems Engineers to Use Human Factors During Process Design

  • Conference paper
  • First Online:
Advances in Artificial Intelligence, Software and Systems Engineering (AHFE 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 787))

Included in the following conference series:

  • 1735 Accesses

Abstract

A controlled between-groups experiment was conducted to demonstrate the value of human factors for process design. Twenty-four Sandia National Laboratories employees completed a simple visual inspection task simulating receipt inspection. The experimental group process was designed to conform to human factors and visual inspection principles, whereas the control group process was designed without consideration of such principles. Results indicated the experimental group exhibited superior performance accuracy, lower workload, and more favorable usability ratings as compared to the control group. The study provides evidence to help human factors experts revitalize the critical message regarding the benefits of human factors involvement for a new generation of systems engineers.

Sandia National Laboratories is a multimission laboratory managed and operated by National Technology and Engineering Solutions of Sandia, LLC, a wholly owned subsidiary of Honeywell International, Inc., for the U.S. Department of Energy’s National Nuclear Security Administration under contract DE-NA-0003525.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 249.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Bailey, G.: Iterative methodology and designer training in human-computer interface design. In: Ashlund, S., Henderson, A., Hollnagel, E., Mullet, K., White, T. (eds.) Proceedings of INTERCHI 1993, INTERCHI 1993, pp. 198–205. IOS Press, Amsterdam (1993)

    Google Scholar 

  2. Bruseberg, A.: Presenting the value of human factors integration: guidance, arguments, and evidence. Cogn. Technol. Work 10, 181–189 (2008)

    Article  Google Scholar 

  3. Burgess-Limerick, R., Cotea, C., Pietrzak, E.: Human Systems Integration is Worth the Money and Effort! The Argument for the Implementation of Human Systems Integration Processes in Defence Capability Acquisition. Department of Defence, Commonwealth of Australia (2010)

    Google Scholar 

  4. Hendrick, H.W.: The ergonomics of economics is the economics of ergonomics. In: Proceedings of the Human Factors and Ergonomics Society 40th Annual Meeting, vol. 40, pp. 1–10 (1996)

    Article  Google Scholar 

  5. Hendrick, H.W.: Applying ergonomics to systems: some documented “Lessons Learned”. Appl. Ergon. 39, 418–426 (2008)

    Article  Google Scholar 

  6. Rouse, W., Kober, N., Mavor, A. (eds.): The Case for Human Factors in Industry and Government: Report of a Workshop. National Academy Press, Washington, D.C. (1997)

    Google Scholar 

  7. Sager, L., Grier, R.A.: Identifying and measuring the value of human factors to an acquisition project. In: Human Systems Integration Symposium, Arlington, VA (2005)

    Google Scholar 

  8. Shaver, E.F., Braun, C.C.: The Return on Investment (ROI) for Human Factors and Ergonomics Initiatives. Benchmark Research & Safety Inc., Moscow (2008)

    Google Scholar 

  9. Yousefi, P., Yousefi, P.: Cost Justifying Usability: A Case Study at Ericsson (Unpublished Master’s Thesis). Blekinge Institute of Technology, Karlskrona (2011)

    Google Scholar 

  10. Steicklein, J.M., Dabney, J., Dick, B., Lovell, R., Moroney, G.: Error Cost Escalation Through the Project Life Cycle. Report JSC-CN-8435. NASA Johnson Space Center (2004)

    Google Scholar 

  11. Rauterberg, M., Strohm, O.: Work organization and software development. Ann. Rev. Autom. Program. 16, 121–128 (1992)

    Article  Google Scholar 

  12. Sen, R.N., Yeow, P.H.P.: Cost effectiveness of ergonomic redesign of electronic motherboard. Appl. Ergon. 34, 453–463 (2003)

    Article  Google Scholar 

  13. Yeow, P.H.P., Sen, R.N.: Ergonomics improvements of the visual inspection process in a printed circuit assembly factory. Int. J. Occup. Saf. Ergon. 10, 369–385 (2004)

    Article  Google Scholar 

  14. Walkenstein, M., Eisenberg, R.: Benefiting design even late in the development cycle: contributions by human factors engineers. In: Proceedings of the Human Factors and Ergonomics Society 40th Annual Meeting, vol. 40, pp. 318–322 (1996)

    Article  Google Scholar 

  15. Lin, L., Isla, R., Doniz, K., Harkness, H., Vicente, K., Doyle, D.J.: Analysis, redesign, and evaluation of a patient-controlled analgesia machine interface. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting, vol. 39, pp. 738–741 (1995)

    Article  Google Scholar 

  16. Russ, A.L., Zillich, A.J., Melton, B.L., Russell, S.A., Chen, S., Spina, J.R., Weiner, M., Johnson, E.G., Daggy, J.K., McManus, M.S., Hawsey, J.M., Puleo, A.G., Doebbeling, B.N., Saleem, J.J.: Applying human factors principles to alert design increases efficiency and reduces prescribing errors in a scenario-based simulation. J. Am. Med. Inf. Assoc. 21, 287–296 (2014)

    Article  Google Scholar 

  17. Drury, C.G., Watson, J.: Good Practices in Visual Inspection (2002). http://www.faa.gov/about/initiatives/maintenance_hf/library/documents/media/human_factors_maintenance/good_practices_in_visual_inspection_-_drury.doc

  18. See, J.E.: Visual Inspection: A Review of the Literature. Report SAND2012-8590. Sandia National Laboratories (2012)

    Google Scholar 

  19. Hart, S.G., Staveland, L.E.: Development of NASA-TLX (Task Load Index): results of empirical and theoretical research. Adv. Psychol. 52, 139–183 (1988)

    Article  Google Scholar 

  20. Lewis, J.R.: IBM computer usability satisfaction questionnaires: psychometric evaluation and instruction for user. Int. J. Hum.-Comput. Interact. 7, 57–78 (1995)

    Article  Google Scholar 

  21. Reason, J.T.: Human Error. Cambridge University Press, Cambridge, England (1992)

    Google Scholar 

  22. Steiner, S.H., MacKay, R.J.: Statistical engineering and variation reduction. Qual. Eng. 26, 44–60 (2014)

    Article  Google Scholar 

  23. Swain, A.D., Guttmann, H.E.: Handbook of Human Reliability Analysis with Emphasis on Nuclear Power Plant Application. Report NUREG/CR-1278-F SAND-0200. Sandia Corporation (1983)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Judi E. See .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer International Publishing AG, part of Springer Nature (outside the USA)

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

See, J.E. (2019). Convincing Systems Engineers to Use Human Factors During Process Design. In: Ahram, T. (eds) Advances in Artificial Intelligence, Software and Systems Engineering. AHFE 2018. Advances in Intelligent Systems and Computing, vol 787. Springer, Cham. https://doi.org/10.1007/978-3-319-94229-2_14

Download citation

Publish with us

Policies and ethics