A Stakeholders Perspective on the Causes of Poor Service Delivery of Road Infrastructure

Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 788)


This study adopted a quantitative approach in order to investigate on a stakeholder’s perspective on the causes of poor service delivery of road infrastructure. Structured questionnaires were circulated to 75 stakeholders in construction industry in Gauteng Province, which were registered with various approved councils, construction professionals and contractors. 50 came back completed and eligible to use. Random sampling method was used to select the respondents in various organizations. Research findings revealed that community unrest and land proclamation were the highest ranked causes for poor service delivery. Followed by, time, financial constraints, cash flow, lack of proper planning, resources, delivery of material, plant and equipment, shortage of skilled labourers, lack of equipment, lack of materials, performance guarantees, project duration/period, cost overruns were the major causes of poor service delivery of roads infrastructure according to stakeholders perspective. Therefore, mitigating the causes would be by having proper management planning, skills transfer, education and training.


Challenges Construction industry Road infrastructure Stakeholder 


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© Springer International Publishing AG, part of Springer Nature 2019

Authors and Affiliations

  1. 1.Department of Construction Management and Quantity SurveyingUniversity of JohannesburgJohannesburgSouth Africa

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