Abstract
India’s workplace culture is distinctively multilingual and multi-dialectical, where English is often considered as the lingua franca. On many occasions, the choice of one official workplace language can automatically advantage or disadvantage different members of an organisation based on their competency and confidence with it. It can also impact their interpersonal relations, one of the markers of communication, between employees, who are the social capital for an organisation, and function through social groupings. This paper aims at proposing models for overcoming the communication barriers which have a three-tier structure—vertical, horizontal and diagonal—by engaging, motivating, exploring and broadening perspectives of the organisational workforce. It will include scope to build intrapersonal, interpersonal, leadership, persuasiveness, decision-making, problem-solving, and leadership skills. This can mitigate performance anxiety and boost the morale of the workforce which can ensure effective time-use and enhance productivity. The paper will examine, analyse, and propose a model for soft skills development within the framework of a three-tier communication structure for the millennials who constitute the soul of an organisational culture. An attempt will be made through the medium of social media applications like, WhatsApp, Twitter, and LinkedIn to promote, process and shape communication strategies for the workforce to make the workplace communication professionally communicative and competent.
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Notes
- 1.
Volapük: in 1880, a priest created a language thinking the whole world could use. Words from French, English, and German were used and were named as Volapük. The language was hard to use as it had odd sounds and Latin case endings.
- 2.
Esperanto: a few years later, another language took over Volapük, and that is Esperanto. The language was lyrical and easier to master.
- 3.
Siri is a Voice-based Artificial Intelligence device that uses voice recognition to chat with humans. An intelligent virtual assistant is capable of taking human commands and performing tasks. Initially started by apple and could be used by Apple iPhone 4S and newer. Siri can work across multiple iPhone and iPad devices and first started at 2011.
- 4.
Alexa is a voice-based Artificial intelligence device of Amazon, and functions similar to that of Siri. It started in November 2014, and was used in the Amazon, Echo, and Amazon Echo Dot services. It can play music, can complete to-do lists, setting alarms, providing information on news, weather, traffic, play audio books and can control smart gadgets.
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IPACA: School on the isle of Portland.
- 6.
MOOC: Massive Open Online Course aimed at unlimited open participation through web and catering distance education.
- 7.
edX: a MOOC from the world’s best universities like Harvardx, MITx, Berkeleyx. Created by founding partners and Universities MIT and Harvard over a range of subjects, from management, finance, Liberal Arts, Philosophy, Computer Science and the like. It is a non-profit online initiative to impart education.
- 8.
NPTEL: A massive MOOC open online participation and certification initiated from India’s IITs and IISc. These are online courses on various topics against a nominal fee for exam certificate.
- 9.
EFL/ESL: the first is an example where the teachers teaches English as a foreign language in a country where English is not the native language. A student learning English would fall in this category. ESL is where English is taught as a second language in a country where their primary language is English. For example, an Indian learning English in Canada.
- 10.
LMS: Learning and Management System is a software application where online instructors create, manage, deliver content and track student progress in e-learning courses.
- 11.
Moodle, RCampus, Learnopia: commercial web portals that share LMS to create and manage course content for teachers/instructors. In a word it helps to host online courses free of cost.
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Namhata, R., Patnaik, P. (2019). The ‘Verticals’, ‘Horizontals’, and ‘Diagonals’ in Organisational Communication: Developing Models to Mitigate Communication Barriers Through Social Media Applications. In: Patnaik, S., Yang, XS., Tavana, M., Popentiu-Vlădicescu, F., Qiao, F. (eds) Digital Business. Lecture Notes on Data Engineering and Communications Technologies, vol 21. Springer, Cham. https://doi.org/10.1007/978-3-319-93940-7_14
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