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ActiveAdvice: A Multi-stakeholder Perspective to Understand Functional Requirements of an Online Advice Platform for AAL Products and Services

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Information and Communication Technologies for Ageing Well and e-Health (ICT4AWE 2017)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 869))

Abstract

For the last 10 years, ageing well in the community has become a key concern of the European Union and its member states. Action plans as well as distinct programs such as the Ambient Assisted Living (AAL) Joint Programme are evidence of this engagement. Since then, many AAL products and services have been developed and implemented in the European market. Up to now, however, access to, and the availability of these solutions is difficult, and the information on their use is scarce. ActiveAdvice, an AAL EU-funded project aims to develop an online platform which offers both information on AAL solutions as well as advice to end users. This paper discusses the application of a multi-stakeholder perspective approach. It discusses the user-centered development and reflects on the establishment of AAL ecosystems and the functional requirements of the ActiveAdvice platform. It includes an extended methodological framework, which explains conclusively the ActiveAdvice stakeholders’ identification process and the user-centered requirements analysis, built on 38 semi-structured interviews with three stakeholder groups – consumers, businesses and governments. The integration of different stakeholders in the development and implementation of AAL solutions is a necessity as well as a challenge. This holds also true for the development of the ActiveAdvice platform.

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Acknowledgments

The research leading to this paper has received funding from the European AAL JP. The authors also want to thank the NCPs and the project partners from Smart Homes, Cybermoor Services LTD, the City of Alkmaar and Yellow Window. The results presented in the paper only reflect the author’s view. The European Union is not liable for any use that may be made of the information contained therein.

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Authors and Affiliations

  1. Department of Behavioral Sciences, Institute of Biomedical Sciences Abel Salazar, University of Porto, Rua de Jorge Viterbo Ferreira, 228, 4050-313, Porto, Portugal

    Soraia Teles & Constança Paúl

  2. Center for Health Technology and Services Research (CINTESIS), Rua Dr. Plácido da Costa, 4200-450, Porto, Portugal

    Soraia Teles & Constança Paúl

  3. Zurich University of Applied Sciences, Campus Grüental, 8820, Waedenswil, Zurich, Switzerland

    Andrea Ch. Kofler & Paul Schmitter

  4. SYNYO GmbH, Otto-Bauer-Gasse 5/14, 1060, Vienna, Austria

    Stefan Ruscher & Diotima Bertel

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  1. Soraia Teles
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  2. Andrea Ch. Kofler
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  4. Stefan Ruscher
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Correspondence to Soraia Teles .

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  1. Hochschule Ostwestfalen-Lippe, Lemgo, Germany

    Carsten Röcker

  2. Imperial College London, London, UK

    John O’Donoghue

  3. RWTH Aachen University, Aachen, Germany

    Martina Ziefle

  4. Wroclaw University of Economics, Wroclaw, Poland

    Leszek Maciaszek

  5. University College Cork, Cork, Ireland

    William Molloy

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Teles, S., Kofler, A.C., Schmitter, P., Ruscher, S., Paúl, C., Bertel, D. (2018). ActiveAdvice: A Multi-stakeholder Perspective to Understand Functional Requirements of an Online Advice Platform for AAL Products and Services. In: Röcker, C., O’Donoghue, J., Ziefle, M., Maciaszek, L., Molloy, W. (eds) Information and Communication Technologies for Ageing Well and e-Health. ICT4AWE 2017. Communications in Computer and Information Science, vol 869. Springer, Cham. https://doi.org/10.1007/978-3-319-93644-4_9

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