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Linguistic Expert Creation in Online Health Practices

  • Marie-Thérèse Rudolf von RohrEmail author
  • Franziska Thurnherr
  • Miriam A. Locher
Chapter

Abstract

In this chapter, we explore how the construction of an expert identity varies across online e-health settings with different socio-technological features. Our methodology is qualitative in nature and draws on insights from discourse analysis and positioning theory. Results show four aspects of creating expertise: the embeddedness of the positioning strategies in the online health context, the interplay between these strategies within each setting, the interactivity of the medium, and the fact that professionals, clients, and laypeople alike construct their expertise. The results confirm previously found strategies to create expertise (e.g. using jargon or showing empathy), and reveal that the interplay of several strategies is in fact needed to create credible and trustworthy expert identities for all participants involved. This interplay varies according to the practice.

Notes

Acknowledgments

We wish to thank the Swiss National Science Foundation for funding the project ‘Language and Health Online’ (100016_143286/1) and especially the counselor and clients who consented to be part of this study. We also thank Patricia Bou-Franch and Pilar Garcés-Conejos Blitvich, who gave us the opportunity to present an early version of this work in Valencia at the first ADDA conference, and the reviewers for their constructive feedback.

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Copyright information

© The Author(s) 2019

Authors and Affiliations

  • Marie-Thérèse Rudolf von Rohr
    • 1
    Email author
  • Franziska Thurnherr
    • 1
  • Miriam A. Locher
    • 1
  1. 1.Department Language and LiteraturesUniversity of BaselBaselSwitzerland

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