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Experiences-Based Design for Overcoming Language Barriers in Healthcare Service: A Case Study

  • Ding-Hau HuangEmail author
  • Chun Ming Yang
  • Gia Hue On
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10912)

Abstract

The aim of this study is to address languages barriers and cultural barriers problems through experience-based design (EBD) approach, that may occur in healthcare settings faced by the increasing numbers of foreigners in Taiwan. This study put foreigners at the center in the service of a healthcare system, applied the modified EBD approach to understand their needs and to improve the health check service process for them. The results of this study showed that EBD approach could come out appreciate solutions to solve languages barriers and improve foreigner’s health check service quality. Because of the foreign patient joined the process and co-design to figure out the solution that has potential to reduce their negative feelings.

Keywords

Experiences-based design Language barriers Cross cultural design 

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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Department of Industrial DesignMing Chi University of TechnologyNew TaipeiTaiwan

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