e-Healthcare Service Design Using Model Based Jobs Theory

  • Shuichiro YamamotoEmail author
  • Nada Ibrahem Olayan
  • Junkyo Fujieda
Conference paper
Part of the Smart Innovation, Systems and Technologies book series (SIST, volume 98)


The demand on the innovation of enterprise services are rapidly increased. There are various modeling methods that can be applied to design digital transformation of services. However, there are few visual modeling methods to design innovations. Without consistent visual modeling methods, it is difficult to integrate service innovations and digital transformations.

In this paper, we propose a Model Based Jobs Theory (MBJT) which can visually model the Jobs Theory of Christensen. Moreover, we examine the applicability of MBJT by designing an e-Healthcare service.


Digital healthcare Enterprise architecture Model Based Jobs Theory Service design 


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2019

Authors and Affiliations

  • Shuichiro Yamamoto
    • 1
    Email author
  • Nada Ibrahem Olayan
    • 1
  • Junkyo Fujieda
    • 2
  1. 1.Graduate School of Information ScienceNagoya UniversityNagoyaJapan
  2. 2.Research Environment for Global Information Society, Inc.TokyoJapan

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