Advertisement

Factor Model for Passenger Experience in the Aircraft Cabin Design

  • Siyu Ren
  • Xinyi Tao
  • Ting HanEmail author
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10920)

Abstract

As the rapid growth of the economy, people have improved the standard of living and quality of life, paying more attention to how they feel towards the world. Thus, user experience becomes an important consideration in the aircraft cabin design. A systematical understanding of aircraft cabin design from the perspective of user experience is challenging but worth exploring. In this paper, we first modeled relevant influencing factors. Specifically, we studied passenger behaviors and related touch points in the cabin by analyzing the general flight process. After dividing aircraft cabins into several system areas, such as the front service area, seats and passenger service unit, we identified the product components and their attributes in each area to form our model. Based on the factor model, further research was carried out on these influence factors. Relevant investigations and interviews were conducted with aircraft interior designers, user experience researchers and passengers. Finally, we reached to a conclusion and categorized key factors which would impact passenger experience in the aircraft cabin.

Keywords

Passenger experience Aircraft cabin design Factor model 

Notes

Acknowledgements

This paper is sponsored by MOE (Ministry of Education in China) Liberal arts and Social Sciences Foundation (Project No. 17YJAZH029). Many sincere thanks to Professor Han Ting and the DMI team. Special thanks to Zhang Xinyue, who helped me a lot in English writing.

References

  1. 1.
    Patel, H., D’Cruz, M.: Passenger-centric factors influencing the experience of aircraft comfort. Transp. Rev. 38(2), 252–269 (2018)CrossRefGoogle Scholar
  2. 2.
    Vink, P., Bazley, C., Kamp, I., Blok, M.: Possibilities to improve the aircraft interior comfort experience. Appl. Ergon. 43(2), 354 (2012)CrossRefGoogle Scholar
  3. 3.
    Greghi, M.F., Rossi, T.N., de Souza, J.B., Menegon, N.L.: Brazilian passengers’ perceptions of air travel: evidences from a survey. J. Air Transp. Manag. 31, 27–31 (2013)CrossRefGoogle Scholar
  4. 4.
    Ahmadpour, N., Lindgaard, G., Robert, J.M., Pownall, B.: The thematic structure of passenger comfort experience and its relationship to the context features in the aircraft cabin. Ergonomics 57(6), 801–815 (2014)CrossRefGoogle Scholar
  5. 5.
    Patel, H., D’Cruz, M.: Passenger-centric factors influencing the experience of aircraft comfort. Transp. Rev. 38(2), 252–269 (2018)CrossRefGoogle Scholar
  6. 6.
    Zhihu: What kind of good flight experience have you experienced. https://www.zhihu.com/question/19730160. Accessed 21 Jan 2018
  7. 7.
  8. 8.
  9. 9.
    Ai, L.: Comfort evaluation of civil aircraft cabin space. Chin. Sci. Technol. Inf. (13), 97–98 (2016)Google Scholar
  10. 10.
    Wang, L.: User experience research method in civilian aircraft interiors design. Equip. Manuf. Technol. (7), 85–87 (2016)Google Scholar
  11. 11.
    Budd, L.C.: On being aeromobile: airline passengers and the affective experiences of flight. J. Transp. Geogr. 19(5), 1010–1016 (2011)CrossRefGoogle Scholar
  12. 12.
    Ahmadpour, N., Robert, J.M., Lindgaard, G.: Aircraft passenger comfort experience: underlying factors and differentiation from discomfort. Appl. Ergon. 52, 301–308 (2016)CrossRefGoogle Scholar
  13. 13.
    Ahmadpour, N., Robert, J.M., Lindgaard, G.: Exploring the cognitive structure of aircraft passengers’ emotions in relation to their comfort experience. In: KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research. International Conference; Linköping, Sweden, 11–13 June 2014, no. 100, pp. 387–394. Linköping University Electronic Press (2014)Google Scholar
  14. 14.
    Brindisi, A., Concilio, A.: Passengers’ comfort modeling inside aircraft. J. Aircr. 45(6), 2001–2008 (2008)CrossRefGoogle Scholar
  15. 15.
    Kremser, F., Guenzkofer, F., Sedlmeier, C., Sabbah, O., Bengler, K.: Aircraft seating comfort: the influence of seat pitch on passengers’ well-being. Work 41(Suppl. 1), 4936–4942 (2012)Google Scholar
  16. 16.
    Pennig, S., Quehl, J., Rolny, V.: Effects of aircraft cabin noise on passenger comfort. Ergonomics 55(10), 1252–1265 (2012)CrossRefGoogle Scholar
  17. 17.
    Vink, P., Brauer, K.: Aircraft Interior Comfort and Design; Ergonomics Design Management: Theory and Applications. CRC Press, Boca Raton (2011)Google Scholar
  18. 18.
    Xu, J.: Study on layout of passenger service unit (PSU) for civil aircraft. Sci. Technol. Vis. (13), 22–24 (2016)Google Scholar
  19. 19.
    Cui, W., Ouyang, Q., Zhu, Y.: Field study of thermal environment spatial distribution and passenger local thermal comfort in aircraft cabin. Build. Environ. 80, 213–220 (2014)CrossRefGoogle Scholar
  20. 20.
    Zhang, R., Qin, H., Pan, K.: Evaluation and analysis of acoustic quality in aircraft cabin. Mod. Vib. Noise Technol. (8) (2010)Google Scholar
  21. 21.
    Liu, J., Li, B., Pei, J., Wang, C., Xiao, X., Liu, X.: Subjective and objective experimental study of cabin environment in different seasons. J. Tianjin Univ. (Sci. Technol.) (2), 103–110 (2015)Google Scholar
  22. 22.
    Chen L., Xia, Y.: Review of noise standard and control methods for civil aircraft cabin. Sci. Technol. Vis. (27), 130 (2015)Google Scholar
  23. 23.
    Lei, S., Jiang, Z.: Guidelines of aircraft cabin environment acoustics design. Acta Aeronaut. Astronaut. Sin. 15(6), 716–719 (1994)Google Scholar
  24. 24.
    Lee, Y.H., Liu, B.S.: Inflight workload assessment: comparison of subjective and physiological measurements. Aviat. Sp. Environ. Med. 74(10), 1078–1084 (2003)Google Scholar

Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.School of DesignShanghai Jiao Tong UniversityShanghaiChina

Personalised recommendations