Design Process of a Mobile Cloud Public Transport Application for Bus Passengers in Lima City

  • Juan José RamírezEmail author
  • Juan Arenas
  • Freddy Paz
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10920)


Deficient public transport affects life quality and the economic progress of modern cities. As it is difficult to improve public transport systems, in this paper we propose an application for bus passengers. The design of this mobile app is part of an ongoing project that aims to improve the public transport experience in Lima city, the capital of Perú. We envision a cloud-based community-driven mobile app that updates passengers with real information about buses. The presented information would be provided by and delivered to both users and public transport companies. With this intention in mind, we conducted a formative test with potential users. As a result, we created personas inspired by the interview participants. In addition, we built an interactive prototype in pursuance of conducting an expert heuristic evaluation and summative tests with real users. Finally, we provide conclusions and future work ideas.


Public transport Mobile passenger application Design process User interface design Experimental case study 


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Pontificia Universidad Católica del PerúLimaPeru

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