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ServiceDesignKIT: A Web Platform of Digital Service Design Techniques

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Designing for a Digital and Globalized World (DESRIST 2018)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 10844))

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Abstract

A broad spectrum of design techniques is available to support digital service design processes. With the growing number of available design techniques, selecting suitable design techniques becomes increasingly challenging, especially for design novices. In this paper, we present design principles and their instantiation in the Web platform ServiceDesignKIT for supporting design novices in the process of identifying and selecting design techniques. ServiceDesignKIT is a platform that combines an experts’ top-down knowledge-based classification with novices’ bottom-up suggested tags. With this work, we contribute to the body of design knowledge of Web-based platforms that provides simple and efficient access to design techniques.

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Notes

  1. 1.

    The initial version has 70 design techniques from the literature and websites which provide detail descriptions of design techniques. One of the users suggested a design technique, which makes it become 71. The number will change in the future.

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Authors and Affiliations

  1. Karlsruhe Institute of Technology (KIT), Institute of Information Systems and Marketing (IISM), Karlsruhe, Germany

    Xuanhui Liu, Erwin Tak-Ming Leung, Peyman Toreini & Alexander Maedche

Authors
  1. Xuanhui Liu
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  2. Erwin Tak-Ming Leung
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  3. Peyman Toreini
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  4. Alexander Maedche
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Corresponding author

Correspondence to Xuanhui Liu .

Editor information

Editors and Affiliations

  1. School of Information Systems and Technology, Claremont Graduate University, Claremont, California, USA

    Samir Chatterjee

  2. Muma College of Business, University of South Florida, Tampa, Florida, USA

    Kaushik Dutta

  3. Department of Management Studies, IIT Madras, Chennai, Tamil Nadu, India

    Rangaraja P. Sundarraj

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Liu, X., Leung, E.TM., Toreini, P., Maedche, A. (2018). ServiceDesignKIT: A Web Platform of Digital Service Design Techniques. In: Chatterjee, S., Dutta, K., Sundarraj, R. (eds) Designing for a Digital and Globalized World. DESRIST 2018. Lecture Notes in Computer Science(), vol 10844. Springer, Cham. https://doi.org/10.1007/978-3-319-91800-6_3

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  • DOI: https://doi.org/10.1007/978-3-319-91800-6_3

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-91799-3

  • Online ISBN: 978-3-319-91800-6

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