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Measuring Performance of Adaptive Supply Chains

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SMART Supply Network

Part of the book series: EcoProduction ((ECOPROD))

Abstract

In the wake of the intensification of competitive struggle that we can call hyper-competition and in the face of temporary, transient and often unsustainable competitive advantage supply chains have to master their processes in many dimensions at the same time. Excellence is achieved through a shared vision of development and cooperation with up and down-tier supply chain members especially by continuous assessment and improvement the effectiveness and efficiency of the supply chain processes. Typical determinants of the supply chain performance is the triad: level of customer service—time—costs. However, intensive changes taking place in the supply chains surroundings enforce the inclusion of new criteria in supply chain performance measurement. In the chapter the problem of supply chain performance measurement with reference to the concept of adaptive supply chains was considered. The study was based on quantitative research conducted among Polish companies employing 50 or more employees from four sectors of economy: automotive, food, furniture as well as consumer electronics and household appliances. 200 computer assisted telephone interviews (CATI) were held. According to the conducted research the scale for measuring the supply chain performance should take into account four factors, namely responsiveness, versatility, velocity, and visibility (3V + R formula).

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Acknowledgements

The study was funded by the National Science Centre, Poland (grant no. 2014/13/B/HS4/03293).

Author information

Authors and Affiliations

  1. Faculty of Engineering Management, International Chinese and Central-Eastern European Institute of Logistics and Service Science, Bialystok University of Technology, Bialystok, Poland

    Dorota Leończuk, Urszula Ryciuk & Joanicjusz Nazarko

  2. Faculty of International Business and Economics, Department of International Logistics, Poznań University of Economics and Business, Poznań, Poland

    Maciej Szymczak

Authors
  1. Dorota Leończuk
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  2. Urszula Ryciuk
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  3. Maciej Szymczak
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  4. Joanicjusz Nazarko
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Corresponding author

Correspondence to Maciej Szymczak .

Editor information

Editors and Affiliations

  1. Logistics and Transport Department, Poznań University of Economics and Business, Poznań, Wielkopolskie, Poland

    Arkadiusz Kawa

  2. Logistics and Transport Department, Poznań University of Economics and Business, Poznań, Wielkopolskie, Poland

    Anna Maryniak

Appendix 1

Appendix 1

Questionnaire statements

Statement

Source

SCP1: The supply chain is able to limit stocks

Based on Whitten et al. [70]

SCP2: The supply chain is characterised by considerable planning accuracy

Based on Tarasewicz [65]

SCP3: The supply chain is capable of limiting wastefulness

Based on Whitten et al. [70]

SCP4: In the supply chain, it is possible to track and monitor order fulfillment and related resource flows

Own

SCP5: The supply chain can detect the appearing problem connected with order execution and deal with them

Based on Juttner and Maklan [36]

SCP6: The demand forecasts developed in the supply chain are accurate

Based on (Arif-Uz-Zaman and Ahsan [2]

SCP7: The supply chain is characterised by a large volume of mutual contacts with partners

Based on Qrunfleh and Tarafdar [54]

SCP8: The supply chain is able to foresee abrupt changes

Based on Szymczak [62]

SCP9: The supply chain can minimise total costs of delivering the product to the final customer

Based on Beamon [6]

SCP10: The supply chain guarantees a short time from the moment of order placement to the execution of the delivery

Based on Jűttner & Maklan [36]

SCP11: The supply chain has the capacity to deliver products to the final customer exactly on time

Based on Beamon [6]

SCP12: The supply chain contains a mechanism for eliminating the execution of delayed, incomplete and damaged deliveries

Based on Whitten et al. [70]

SCP13: The supply chain is capable of quick reactions and solving problems raised by the final customer

Based on Tarasewicz [65]

SCP14: The supply chain is characterised by a high level of orders that can be executed immediately from the current stocks

Based on Chae [12]

SCP15: In the supply chain receivables are swiftly paid

Based on Chae [12]

SCP16: The supply chain ensures a short reaction time in terms of customer enquiry

Based on Beamon [6]

SCP17: The supply chain can handle non-standard orders and satisfy special customer requirements

Based on Qrunfleh and Tarafdar [54]

SCP18: The supply chain is capable of providing products in different variants

Based on Qrunfleh and Tarafdar [54]

SCP19: The supply chain can quickly adapt its production capacity so as to accelerate or slow down production in its reaction to decreasing demand

Based on Qrunfleh and Tarafdar [54]

SCP20: The supply chain can swiftly launch a new product on the market

Based on Qrunfleh and Tarafdar [54]

SCP21: The supply chain can swiftly implement product improvements

Based on Qrunfleh and Tarafdar [54]

SCP22: The supply chain offers a wide range of post-sales services

Based on Golrizgashti [21]

SCP23: In the supply chain the level of customer satisfaction is analysed

Based on Beamon [6]

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Leończuk, D., Ryciuk, U., Szymczak, M., Nazarko, J. (2019). Measuring Performance of Adaptive Supply Chains. In: Kawa, A., Maryniak, A. (eds) SMART Supply Network. EcoProduction. Springer, Cham. https://doi.org/10.1007/978-3-319-91668-2_5

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