Skip to main content
SpringerLink
Log in
Book cover

Capability Management in Digital Enterprises pp 343–353Cite as

Value of Context-Awareness in Business Services

  • Chapter
  • First Online:

Abstract

In accounting, cost theory, and other areas of economics, different conceptualizations of the term “value” exist and different approaches for how to determine value have been proposed. Context-awareness is supposed to create benefits for enterprises with respect to flexibility of business services and robustness with respect to adaptation. But how to determine the benefits or to measure the effects is not trivial. This chapter briefly introduces the different perspectives on value and also introduces an approach for determining the value of context-awareness in business services which is based on the value of services.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   49.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   64.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD   89.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Salem Khalifa, A.: Customer value: a review of recent literature and an integrative configuration. Manage. Decis. 42, 645–666 (2004)

    Article  Google Scholar 

  2. Ostrom, A.L., Parasuraman, A., Bowen, D.E., Patrício, L., Voss, C.A.: Service research priorities in a rapidly changing context. J. Serv. Res. 18, 127–159 (2015)

    Article  Google Scholar 

  3. Rosemann, M., Fielt, E., Kohlborn, T., Korthaus, A.: Smart services. In: Business Service Management. CRC, Boca Raton (2009)

    Google Scholar 

  4. Krug, S., Korthaus, A., Fielt, E., Leyer, M.: Co-creation in business service lifecycle management. In: Proceedings of the 21st Australasian Conference on Information Systems (ACIS 2010), Brisbane, Australia, 2010

    Google Scholar 

  5. Sterman, J.D.: Modeling managerial behavior: misperceptions of feedback in a dynamic decision making experiment. Manage. Sci. 35, 321–339 (1989)

    Article  Google Scholar 

  6. Leyer, M.: Towards a Context-Aware Analysis of Business Process Performance. Social Science Research Network, Rochester, NY (2011)

    Google Scholar 

  7. Benkenstein, M., Fellmann, M., Leyer, M., Sandkuhl, K.: The value of enterprise modelling: towards a service-centric perspective. In: The Practice of Enterprise Modeling, pp. 299–306. Springer, Cham (2016)

    Google Scholar 

  8. Weber, J.: Gestaltung der Kostenrechnung: Notwendigkeit, Optionen und Konsequenzen. Springer, Berlin (2005)

    Book  Google Scholar 

  9. Plinke, W., Utzig, B.P., Rese, M.: Industrielle Kosten- und Leistungsrechnung: Eine Einführung. Springer, Berlin (2015)

    Book  Google Scholar 

  10. Jonathan, B., Peter, D.: Corporate Finance. Financial Times/Prentice Hall (2014)

    Google Scholar 

  11. Adam, D.: Planung und Entscheidung: Modelle-Ziele-Methoden. Springer, Berlin (1992)

    Book  Google Scholar 

  12. McKean, E.: The New Oxford American Dictionary. Oxford University Press, New York (2005)

    Google Scholar 

  13. Simperl, E., Popov, I.O., Bürger, T.: ONTOCOM revisited: towards accurate cost predictions for ontology development projects. In: Aroyo, L., Traverso, P., Ciravegna, F., Cimiano, P., Heath, T., Hyvönen, E., Mizoguchi, R., Oren, E., Sabou, M., Paslaru Bontas Simperl, E. (eds.) Proceedings of the 6th European Semantic Web Conference (ESWC 2009), May 31–June 4, Heraklion, Greece, pp. 248–262. Springer, Berlin (2009)

    Google Scholar 

  14. Edvinsson, L., Malone, M.S.: Intellectual Capital: Realizing Your Company’s True Value by Finding Its Hidden Brainpower. Harper Business, New York, NY (1997)

    Google Scholar 

  15. Brenner, M., Coners, A.: Process capital as strategic success factor: The Lufthansa example. In: vom Brocke, J., Rosemann, M. (eds.) Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture: Part II Governance, pp. 57–72. Springer, Berlin (2010)

    Google Scholar 

  16. Brynjolfsson, E.: The productivity paradox of information technology: review and assessment. Commun. ACM. 36, 66–77 (1993)

    Google Scholar 

  17. Schryen, G.: An analysis of literature reviews on IS business value: how deficiencies in methodology and theory use resulted in limited effectiveness. In: Kautz, K., Nielsen, P. (eds.) Scandinavian Information Systems Research, pp. 139–155. Springer, Berlin (2010)

    Chapter  Google Scholar 

  18. Benkenstein, P.D.M., Waldschmidt, D.V.: Wertkettenanalyse und Service Value – eine Diskussion im Lichte der Service-Dominant Logic. In: Bruhn, M., Hadwich, K. (eds.) Service Value als Werttreiber, pp. 205–221. Springer Fachmedien, Wiesbaden (2014)

    Chapter  Google Scholar 

  19. Livieri, B., Johannesson, P., Guarino, N.: Value Ascription Ontology: short presentation and unaddressed issues. In: VMBO2016 – 10th International Workshop on Value Modeling and Business Ontologies. Laboratory for Applied Ontology (ISTC-CNR), Trento, Italy (2016)

    Google Scholar 

  20. Spohrer, J., Maglio, P.P.: The emergence of service science: toward systematic service innovations to accelerate co-creation of value. Product. Oper. Manage. 17, 238–246 (2008)

    Article  Google Scholar 

  21. Vargo, S.L., Lusch, R.F.: Evolving to a new dominant logic for marketing. J. Mark. 68, 1–17 (2004)

    Article  Google Scholar 

  22. Seethamraju, R., Marjanovic, O.: Role of process knowledge in business process improvement methodology: a case study. Bus. Process Manage. J. 15, 920–936 (2009)

    Article  Google Scholar 

  23. Dey, A.K.: Understanding and using context. Pers. Ubiquitous Comput. 5, 4–7 (2001)

    Article  Google Scholar 

  24. Maglio, P.P., Kieliszewski, C.A., Spohrer, J.C.: Handbook of service science. In: Service Science: Research and Innovations in the Service Economy. Springer, New York (2010)

    Google Scholar 

  25. Hilton, T., Hughes, T., Little, E., Marandi, E.: Adopting self-service technology to do more with less. J. Serv. Mark. 27, 3–12 (2013)

    Article  Google Scholar 

  26. Haumann, T., Güntürkün, P., Schons, L.M., Wieseke, J.: Engaging customers in coproduction processes: how value-enhancing and intensity-reducing communication strategies mitigate the negative effects of coproduction intensity. J. Mark. 79, 17–33 (2015)

    Article  Google Scholar 

  27. Vargo, S.L., Lusch, R.F.: Service-dominant logic: continuing the evolution. J. Acad. Mark. Sci. 36, 1–10 (2008)

    Article  Google Scholar 

  28. Campbell, C.S., Maglio, P.P., Davis, M.M.: From self-service to super-service: a resource mapping framework for co-creating value by shifting the boundary between provider and customer. Inf. Syst. E-Bus. Manage. 9, 173–191 (2011)

    Article  Google Scholar 

  29. Leyer, M., Moormann, J.: A method for matching customer integration with operational control of service processes. Manage. Res. Rev. 35, 1046–1069 (2012)

    Article  Google Scholar 

  30. Leyer, M.: A framework for systemising services from an operations management perspective. Int. J. Serv. Oper. Manage. 23, 486–509 (2016)

    Google Scholar 

  31. Kronsbein, D., Meiser, D., Leyer, M.: Conceptualisation of contextual factors for business process performance. In: Ao, S.I., Castillo, O., Douglas, C., Feng, D.D., Lee, J.-A. (eds.) Proceedings of the International MultiConference of Engineers and Computer Scientists, pp. 1198–1203. Newswood, Hongkong (2014)

    Google Scholar 

  32. Baer, F., Leyer, M.: Towards assessing the value of digital self-service options from a provider perspective. In: AMCIS 2016 Proceedings (2016)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Institute of Computer Science, University of Rostock, Rostock, Germany

    Michael Fellmann

  2. Institute for Business Administration, University of Rostock, Rostock, Germany

    Michael Leyer

Authors
  1. Michael Fellmann
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Michael Leyer
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Michael Fellmann .

Editor information

Editors and Affiliations

  1. Institut für Informatik, Universität Rostock, Rostock, Germany

    Kurt Sandkuhl

  2. Stockholm University , Kista, Sweden

    Janis Stirna

Rights and permissions

Reprints and permissions

Copyright information

© 2018 Springer International Publishing AG, part of Springer Nature

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Fellmann, M., Leyer, M. (2018). Value of Context-Awareness in Business Services. In: Sandkuhl, K., Stirna, J. (eds) Capability Management in Digital Enterprises. Springer, Cham. https://doi.org/10.1007/978-3-319-90424-5_18

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-90424-5_18

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-90423-8

  • Online ISBN: 978-3-319-90424-5

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation