Abstract
The customer experience is the lifeline of all hospitality providers and therefore requires special attention to the exact talent domains that are necessary for competitive existence in the highly fragmented marketplace. Robust training and continuing education are necessary elements to maintain employee readiness and competitiveness in most industries and business sectors. Understanding the most critical needs for operational improvement, aligned with the components that determine good and bad service, is critical touch point for hospitality managers.
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Takacs, J., Văduva, S.A., Miklo, R. (2019). Romanian Hospitality Degree Graduates: Perceptions and Attitudes Among Industry Professionals. In: Văduva, S., Wilt, R., Fotea, I., Văduva, L. (eds) Civil Society: The Engine for Economic and Social Well-Being. GSMAC 2017. Springer Proceedings in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-319-89872-8_12
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