Abstract
This is a book about how ordinary people experience the informal justice system. Based on an original dataset of recent users of ombudsmen, an institution of the informal justice system, the rapidly developing literature on procedural justice and legal consciousness is taken to a new place.
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Notes
- 1.
In recent years the terms Ombudsman, Ombud and Ombuds have all come to be used in the literature on this topic. I have in fact used Ombuds in other publications (Creutzfeldt and Bradford 2016, 2018; Gill and Creutzfeldt 2017). However, since the term Ombudsman is an old Norse word and the actual and well-understood name of the institution I am studying, I have opted for the sake of clarity to use the term Ombudsman (and the plural Ombudsmen) throughout the book.
- 2.
The term informal justice system is used here to draw a distinction between state-administered formal justice systems and non-state administered informal justice systems (Wojkowska 2006).
- 3.
This book is based on the discoveries of my project (2013–2016) on ‘Trusting the Middleman: Impact and Legitimacy of Ombudsmen in Europe’. https://www.law.ox.ac.uk/trusting-middle-man-impact-and-legitimacy-ombudsmen-europe. This work was supported by the Economic and Social Research Council (ESRC FRL grant number ES/K00820X/1).
- 4.
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Creutzfeldt, N. (2018). Ombudsmen and Informal Justice. In: Ombudsmen and ADR. Palgrave Socio-Legal Studies. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-78807-4_1
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DOI: https://doi.org/10.1007/978-3-319-78807-4_1
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Publisher Name: Palgrave Macmillan, Cham
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