Social Content Management: A Study on Issues and Challenges

  • Wan Azlin Zurita Wan AhmadEmail author
  • Muriati Mukhtar
  • Yazrina Yahya
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10766)


Organisations are facing challenges in managing the diverse social content resulting from the active interactions between them and their customers on social media platforms. The increasing opportunities from social content have led to the concept of social content management (SCM). However, research in SCM is yet to receive more attention, especially in the context of its issues and challenges. Therefore, this paper has evaluated the issues and challenges in SCM research from the academic and practical viewpoint. Since the number of academic research in SCM is limited, this paper offers a point of departure for future studies in the SCM field. In the context of practical contribution, this study aimed to offer better understanding of the issues and challenges in managing social content.


Social content Social content management 



The study is financially supported by Public Service Department of Malaysia.


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Wan Azlin Zurita Wan Ahmad
    • 1
    Email author
  • Muriati Mukhtar
    • 1
  • Yazrina Yahya
    • 1
  1. 1.National University of MalaysiaBangiMalaysia

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