Measurement Based E-government Portals’ Benchmarking Framework: Architectural and Procedural Views

  • Laila Cheikhi
  • Abdoullah Fath-Allah
  • Ali Idri
  • Rafa E. Al-Qutaish
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 746)

Abstract

E-government benchmarking can be defined as the process of classifying e-government according to some agreed best practices. It can be used to benchmark, evaluate achievements and identify missing best practices for stakeholders. The purpose of this paper is to propose and build a new benchmarking framework for e-government portals, which is based on measurement of best practices using a best practice model. To achieve this purpose, we have identified useful guidelines to build a new benchmarking framework based on an analysis and discussion of the five most famous e-government benchmarking frameworks in the literature. As a result a new framework referred to as Measurement Based e-Government Benchmarking Framework (MBeGBF) is proposed which moves beyond the actual benefits of these ordinary frameworks by providing guidelines and best practices for agencies to improve their portals’ quality.

Keywords

E-government Benchmarking Benchmarking frameworks Portal Best practice model Best practices Maturity model 

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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Laila Cheikhi
    • 1
  • Abdoullah Fath-Allah
    • 1
  • Ali Idri
    • 1
  • Rafa E. Al-Qutaish
    • 2
  1. 1.Software Project Management Research Team, ENSIASMohammed V UniversityRabatMorocco
  2. 2.Department of Software Engineering, École de Technologie SupérieureUniversity of QuébecMontréalCanada

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